Complaints Procedures
Complaints can be made the the dedicated free
phone line, by post, email or through the online form on the Dublin
Airport website. Each complaint is logged and numbered.
Our Noise & Flight Track Analyst investigates each complaint individually
on the NFTMS to ascertain if aircraft have breached the environmental
noise corridor. If it has been found that an aircraft did breach
the environmental noise corridor a letter is sent to the complainant confirming
this and details of the breach are then sent to the Irish Aviation Authority
( IAA) for further investigation.
The result of the IAA investigation is conveyed to our Noise and Flight
Track Analyst and a letter is sent to the complainant regarding the results of
the IAA’s investigation.
The IAA investigation will examine under what
conditions, if any, the pilot of the aircraft was given permission to exit the
environmental corridor early.
If the airline was in breach of the environmental corridor a letter to this
effect is sent to the Chief Pilot or Flight Operations Manager of the airline in
question seeking an explanation. The complainant is then informed of the final
finding of their complaint. It is important to note that the complainant is
informed of the progress of their complaint every step of the process.
To date, airlines in breach of the environmental corridors have been very
positive in their response to us, and all have undertaken to reaffirm the noise
abatement procedures to their pilots.