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Customer Service

The Dublin Airport Authority (DAA) is committed to providing the best possible services and facilities for visitors to the airport - to both passengers and those accompanying or meeting them. This commitment is offered in partnership with a number of other service providers including the airlines, handling agents, concessionaires and other government agencies.

As part of our effort to provide a safe, clean and welcoming airport environment, the DAA continuously monitors customer feedback and satisfaction through both extensive market research and direct customer feedback.

Customer Care staff are also available at locations throughout the airport concourse to assist visitors with any requirements they may have. Our customer Information Desk is located on the Arrivals level, where staff will be happy to assist you with any queries.

As part of our ongoing commitment to significantly improve the passenger experience at Dublin Airport, the DAA embarked on a €1.2 billion development programme that delivered a new terminal and additional pier facilities.

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