SMS Service
SMS Flight Arrivals Information Service
Collecting someone from Dublin Airport? With our new SMS Flight Information Service, you can get a live update on their flight arrival time by simply texting: DUB ARR and the flight number to 53045. Texts cost 50c incl VAT. Collect on time, all the time, with DAA.
Frequently Asked Questions:
1. What is the SMS Flight Information Service?
This service allows customers to check arrival information for flights into Dublin Airport by sending their flight query via SMS to 53045.
2. How do I use the SMS Flight Information Service?
In order to query the status of a flight, you must know the flight number of the arriving flight. Your text must also include ‘DUB’ and ‘ARR’.
For example, for an arriving flight, simply text: DUB, ARR followed by the flight number, to 53045.
e.g. DUB ARR EI123
It is essential that you include all three components in the correct format. The omission of any of these, incorrect flight number, misspelling and/or incorrect format may result in you not receiving the information.
3. How many texts will I receive?
You will receive one text. If you query a flight which has already arrived, you will receive one text confirming the actual arrival time.
If you query a flight which has not yet arrived, you will receive one text with the scheduled/current estimated arrival time. You should receive the text in a matter of seconds, in line with normal expectations for this type of SMS service.
4. For how long is the flight information valid?
You will be provided information on flights for the previous 3 hours and the subsequent 21 hours from the time you send your flight query e.g. if you send a flight query today at 6pm, information on flights up until 3pm tomorrow will be queried.
Information about flights which have already arrived is held for 3 hours e.g. if you send a flight query today at 3pm and the flight arrived between 12 noon and 3pm today, you will receive a text confirming the actual arrival time. However, if the flight arrived before 12 noon today, you will receive the next scheduled/current estimated arrival time for this flight within the next 21 hours.
5. How much does the SMS Flight Information Service cost?
It costs 50c per flight query including VAT. This covers the cost of both sending your flight query and receiving one flight status message. This cost is deducted from your mobile phone when you send your flight query.
6. What should I do if I enter an incorrect flight number or send a flight query by mistake?
If you send a flight query with an incorrect flight number, you will receive a text message notifying you of the same. You will be required to send another flight query with the correct flight number. Each flight query costs 50c including VAT.
If you send a flight query to 53045 by mistake, it is likely that you will receive a status message almost instantaneously.
7. Where does the flight information come from?
The source of the flight information is DAA’s airport operations system. DAA uses this system to record and manage information on all arriving flights.
8. I haven’t received any messages?
Ensure that you entered all the required information correctly. It is important that you include all the necessary components (DUB ARR FLIGHT NUMBER) in your text message and in the correct format. The omission of any of these, incorrect flight number, misspelling and/or incorrect format may result in you not receiving the information.
In addition, your receipt of a message may be affected by factors relating to the mobile network such as network delays, poor network coverage, mobile phone switched off and/or full message inbox.
Terms and conditions:
By opting to use Dublin Airport Authority’s SMS Flight Information Service you agree to be bound by the Terms and Conditions below:
- Use of SMS Flight Information Service (the “Service”) is governed by these terms and conditions (“Terms”), as published on www.dublinairport.com and as updated from time to time.
- Text messages are distributed by third party mobile phone network providers and accordingly the service and timeliness of information may be impacted by factors associated with the user’s mobile network provider which are outside the control of Dublin Airport Authority. Dublin Airport Authority shall not be liable for transmission delays or message failures.
- The flight information provided through the Service indicates the scheduled/current estimated or actual time of arrival. Dublin Airport Authority does not guarantee the availability, accuracy or completeness of flight information provided pursuant to the Service.
- Dublin Airport Authority accepts no responsibility for (i) any loss of profits, loss of earnings, loss of anticipated savings, loss of goodwill or loss of revenue or (ii) any indirect or consequential loss suffered due to the delay, inaccuracy or other failure of flight information provided to the user pursuant to the Service or otherwise.
- To the maximum extent permitted by law, all representations, warranties, terms, conditions and commitments not expressly set out in these Terms are hereby excluded.
- Any personal information you supply to us when you use this Service will be used only to supply you with the Service.
- Dublin Airport Authority reserves the right to amend, alter or terminate the Service at any time with or without notice.
- These Terms shall be governed by and construed in accordance with the laws of Ireland.