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People with reduced mobility

Dublin Airport Authority (DAA) is dedicated to providing accessibility for people with reduced mobility throughout its facilities at Dublin Airport.

How To Request Assistance
People with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight.

On arrival at Dublin Airport, passengers can either use one of the Help Points located throughout the Airport to gain assistance (locations listed below) or go to the One Complete Solution (OCS) Reception Desk on the Departures floor, to the right hand side when entering Door 2 on Departures. Or if a passenger wishes they can go directly to their Check-in desk and inform airline staff during their check-in that they have requested assistance, at which point a representative from OCS will arrive to provide assistance.

Help Point Locations (Our Help Points are Blue Boxes with an Intercom button for communication)

  • Beside the disabled parking area in the Short Term Car Park, Block B, Level 1.
  • In the Short Term Car Park Atrium, opposite Greencaps.
  • At the lobby doors in the Arrivals Hall, on the right hand wall.
  • Lobby door 1 in the Departures Hall, on the right hand wall.
  • Long Term Red car park beside bus shelter.

OCS Contact numbers + 353 1 8145906
OCS Customer Service Duty Manager + 353 87 7602477

It is very important that passengers requiring this service ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected by the safety rules an air carrier applies to the carriage of persons with reduced mobility.

Background

From 26 July 2008, under Regulation EC 1107 / 2006, managing bodies of airports, such as Dublin Airport Authority (DAA), have legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air.

Following an extensive consultative process involving air carriers, their handling agents and organisations representing persons with reduced mobility, DAA has appointed One Complete Solution Ltd (OCS) to provide assistance services to people with reduced mobility.


Quality Standards
DAA has established quality standards for the assistance services specified in Annex 1 of the Regulation. Version 1.0 was the subject of consultation with air carriers and their agents and organisations representing persons with reduced mobility from 1 October 2007.

The quality standards may be inspected here:
http://www.dublinairportauthority.com/company-profile/mobility.html

Regulation EC 1107 / 2006 may be viewed here:
http://eur-lex.europa.eu/LexUriServ/site/en/oj/2006/l_204/l_20420060726en00010009.pdf

 The DAA has also set up a Disability Users Group comprising representatives from a broad range of organisations catering for individuals with specific disabilities. Our goal in establishing this group is to ensure that any decisions relating to future developments are fully communicated to those people or groups with specific needs.

DAA provides the following facilities (which are continuously monitored) for passengers with reduced mobility:

Set down area on the Departures road

Dedicated set down areas have been allocated on the Departures roads to allow easy access to the Terminal when dropping a passenger off a person with reduced mobility.

Car park facilities for persons with reduced mobility

Short Term
Dublin Airport has more than 50 spaces designated for disabled driver permit holders in the Short Term car park, on the lower ground floor of Block B in front of the terminal building. These spaces are well signed and have been marked out to the recommended width to accommodate wheelchairs.  In addition each space has been treated with a special non slip surface to provide easy movement and access for customers. A valid disability driver permit must be shown at the entrance to the short term car park to access these facilities.

No need to book online!
It is not necessary for PRMs with a disability permit to book online - a rate of €9.50 per day, lower than the lowest online daily short term rate (click here for current short term car park rates), is available when they present their permit at the Short Term car park.

Assistance
DAA has appointed One Complete Solution Ltd (OCS) to provide assistance services to people with reduced mobility. Assistance in the Short Term car park is available at the following help point locations.

  • Beside the disabled parking area in the Short Term Car Park, Block B, Level 1.
  • In the Short Term Car Park Atrium, opposite Greencaps.
  • At the lobby doors in the Arrivals Hall, on the right hand wall.
  • Lobby door 1 in the Departures Hall, on the right hand wall.

The help points are blue boxes with an intercom button for communication.

OCS Contact numbers + 353 1 8145906
OCS Customer Service Duty Manager + 353 87 7602477

Long Term
There is a designated area of disabled parking spaces conveniently located within the Long Term Red car park. These spaces are well signed and have been marked out to the recommended width to accommodate wheelchairs. 

All passengers including persons with reduced mobility that have valid a disability parking permit can avail of the online pre-booking facility for the Long Term Red car park at the prevailing rate (currently from €5.50 per day).

Assistance
Passengers with reduced mobility may press the call button on all entry and exit points in the car parks and pay stations and request assistance from PRM service provider - One Complete Solution Ltd (OCS), via DAA car park control. The Long Term Red car park is also serviced by a 24/7 wheelchair accessible shuttle bus service, which operates from the bus shelter opposite this designated area to and from the main passenger terminal.

OCS Contact numbers + 353 1 8145906
OCS Customer Service Duty Manager + 353 87 7602477

The Long Term Red car park is staffed 24 hours per day by DAA staff to assist all customers with locating a parking space. To pre-book your long term parking online, please click here.

 

Fully accessible terminal building

  • Specially adapted facilities including toilets and lifts, all clearly signposted.
  • A series of induction loops to facilitate the amplification of announcements for passengers with hearing difficulties.
  • A counter loop system at the information desk to facilitate clear communication with the information assistants on duty.

DAA is a customer service-oriented organisation. Should you need any assistance at the Airport, please do not hesitate to contact our Customer Relations Agents or any available staff member.  You can also contact our Customer Relations Department on +353 1 814 4717.