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1
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How do I book online?
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Step 1: Log on to the Dublin Airport
website (click here) and follow
the links to the Parking and Online Booking pages.
Step 2: To get a “Quick Quote” insert your date and
time of arrival at the car park and your date and time of departure from
the car park into the boxes provided.
Step 3: Click on the “Search” button.
Step 4: The system will check parking availability for the dates and
times specified by you and, if parking is available, will
Step 5: Check that the dates and times shown in the box above
Parking Fee are correct. If any of the information is not
correct click on the “Back” button to return to the
“Quick Quote” page.
For information about each of the car parks available during your
planned visit click on the name of the car park
and read the information page carefully. You are advised to print (click
on the “Print” button at the end of the page) and retain
a copy of this document for your selected car park. Click on the
“Close” button when you have read the document.
Step 6: If the car park, dates, times and parking fee displayed are
correct click on the “Book” button in the box specific to
your car park of choice in order to proceed with your booking. Otherwise
click on “Back” button to return to the “Quick
Quote”
page.
Step 7: Complete the “Personal Details” section by
inserting the required information into the boxes provided. Note that you
can save your personal details for future bookings by clicking on the box
on the right hand side. Please ensure that the details you provide are
correct.
When entering your vehicle licence plate details please
ensure that dash's are included for Republic of Ireland vehicle
licence plates and spaces are included for Northern Ireland vehicle
licence plates.
01-D-12345 (Ireland) GAZ 12345 (Northern Ireland)
Step 8: Complete the “Payment Details” section by
inserting the required information into the boxes provided. Please ensure
that the details you provide are correct.
Step 9. Click on the “Terms and Conditions” link and
read carefully the document presented. Confirm that you have read the
terms and conditions and that you agree to be bound by them by clicking on
the box above “confirm”.
Step 10: The system will validate your card details and once approval
is received, will automatically issue a formal booking confirmation while
you are still online. You should print and retain a copy of this
booking confirmation as it includes details of your booking and
your unique booking reference number. This reference number is essential
if you later need for any reason to inspect, amend or cancel your
booking.
Step 11: Please click on the customer survey link at the bottom of
the booking confirmation page. We would appreciate it if you would take a
few minutes to complete this online survey designed to help Dublin Airport
improve car park services for our customers.
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2.
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How do I know my booking has been accepted?
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On completion of the booking process you will
These confirmations set out the details of your booking and include
your unique booking reference number.
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3.
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What if I don’t receive a booking confirmation at the end of the process or a booking confirmation email?
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In this case the booking has not been completed successfully and the process should be carefully repeated. If you completed the online process successfully but did not receive an email confirmation please ensure that your virus checker is not blocking certain emails or classifying the email as spam. Please make sure to write down your booking reference number. Using
this number you can check your booking online anytime before you travel
and can amend or cancel the booking at anytime up to 48 hours before your
planned arrival time at the car park. |
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4.
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How much does parking in the Long Term Red car park cost when I pre-book parking online?
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The parking charge for the Long Term Red car
park is €9.50 per day or part thereof. The “Quick Quote” shows the total
parking fee for the period selected by you before you actually make the
booking.
Full car park tariff information can be found by
(clicking here).
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5.
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What is the normal charge for parking in the
Long Term Red car park when I don’t book online?
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The parking charge for the Long Term Red car
park is €9.50 per day or part thereof.
Full car park tariff information can be
found by (clicking here)..
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6.
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How much does parking in the Short Term C car
park cost when I pre-book the Weekend Special online?
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The charge for the Weekend Special in the Short
Term C car park is €20.00 per day or part thereof. This is half the normal
daily charge in this car park. The “Quick Quote” shows
the total parking fee for the period selected by you before you actually
make the booking.
Full car park tariff information can be
found by (clicking here).
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7.
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What is the normal charge for parking in the
Short Term C car park when I don’t pre-book online?
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The normal daily parking charge for the Short
Term C car park is €40.00 per day or €3 for the
first hour and €4 per hour (or part thereof) additional hours.
Full car park tariff information can be
found by (clicking here).
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8.
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Where can I get more information about parking charges at Dublin Airport?
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Full car park tariff information can be found by (clicking here). |
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9.
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Do parking charges at Dublin Airport include VAT?
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Yes, the parking charges include VAT at 21%.
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10.
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What methods of payment can I use to pre-book parking online?
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VISA, Master Card, American Express or Laser
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11.
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How are the parking charges calculated?
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The parking charges are calculated based on the
actual length of your stay in the car park, starting from the actual
time/date your car enters the car park to the actual time/date your car exits the car park.
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12.
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Do I have to pay a booking fee?
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No booking fees apply.
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13.
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How do I know my booking details are secure?
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The details you provide are encrypted to prevent
them being read over the internet. This is indicated by the
thawte lock
icon on the car parking page. You can click on the icon for more detail.
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14.
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Is it possible to amend or cancel a booking?
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To amend or cancel a confirmed booking go to the
“Manage My Booking” section of the Dublin Airport
website. You will need the booking reference number from your booking
confirmation in order to access this file. Once in the “Manage My
Booking
” page follow the
instructions to amend or cancel your booking.
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15.
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Do I have to pay a fee to amend or cancel my booking?
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There is no fee for amending or cancelling your booking.
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16.
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Can I book disabled parking online?
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Online pre-booking is not available for the
designated disabled parking area. For more information on disabled
parking at Dublin Airport please click here .
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17.
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Will DAA extend pre-booking to other car parks in the future?
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DAA may extend pre-booking services to our other
car parks in the future. For availability please visit www.dublinairport.com before you travel.
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18.
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The online pre-booking system won’t work for me, what do I do?
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Please repeat the process from the beginning and
ensure that you have followed the procedures set out. The system will
prompt you in the case of some errors. The system will advise if
pre-booked parking is available on your selected dates.
Ensure that you have clicked on the box on the right hand side to
confirm that you have read, understood and agreed to be bound by the terms
and conditions.
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19.
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Can I use the same credit card for more than one reservation?
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Yes, you may use the same card for multiple
bookings providing none of the booking periods overlap. You
must not
use the same card for multiple reservations when bookings overlap.
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20.
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For which car parks can I pre-book car parking?
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Pre-booking is currently available at
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21.
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Am I guaranteed a specific car park space?
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No. You cannot reserve a specific parking space. However, by pre-booking parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.
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22.
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How far in advance can I pre-book car parking?
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You may make a booking up to eight months in advance of your planned arrival date/time at the car park i.e. if you are making a booking on 30th January ‘08 it is possible to pre-book parking up to and including 30th September ‘08.
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23.
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How close to my date/time of travel can I pre-book car parking?
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The system will accept pre-bookings up to 48
hours prior to the expected time of arrival at the selected car park.
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24.
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What is the minimum length of stay?
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The minimum pre-booked stay is:
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25.
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What is the maximum length of stay?
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The maximum pre-booked stay is:
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26.
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What do I need to bring with me when travelling to the car park?
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Please bring the following with you to in order to ensure your online booking is recognised:
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27.
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What do I need to do when I arrive at my pre-booked car park?
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Drive to your pre-booked car park – do not drive
to any other car park. Follow signs to the car park entrance, drive up to
and stop at the entry barrier. The system will read your vehicle licence
plate and once it matches the licence plate details provided in your
online booking the barrier will automatically rise and you may drive into
the car park.
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28.
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What happens if my car licence plate is not
recognised at the entry or exit barrier of my pre-booked car park?
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At the Car Park Entry: If,
following your arrival at your pre-booked car park entry, the barrier does
not rise DO NOT PRESS THE BUTTON FOR A TICKET.
Insert the same credit or Laser card used to
make the original booking into the card slot in the entry terminal. The
barrier will then rise. Drive into the car park and follow signs to the
parking zones.
If you press the button a ticket will be
issued and the system will assume you have no pre-booked reservation. You will
be required to pay the parking fee using this ticket in order to
exit from the car park.
At the Car Park Exit: If, following your arrival at car park exit the
barrier does not rise, please insert the same credit or Laser card used to
make the online booking into the card slot in the exit terminal. The
barrier will then rise. Drive out of the car park and follow signs to the
public road network.
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29.
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What happens if I arrive before the entry time I specified when making my booking online?
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The system will recognise your pre-booking up to
two hours in advance of your expected time of arrival and up to 24 hours
following your expected time of arrival.
For example, if you booked to arrive at 10am the system will
recognise your booking and allow you to enter the car park at anytime
between 8am on the pre-booked arrival day and 10am on the following day.
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30.
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What happens if I stay longer than I originally anticipated?
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When you arrive at the car park exit barrier the car park
reads your licence plate, checks your pre-booking file and calculates the
duration of your stay. If you have over-stayed the system establishes whether
any additional fee is due. If an additional fee is due, you will be
required to insert a credit or Laser card to pay the fee for the
overstay.
Important Note: Overstays of Weekend Special bookings in the Short Term C
car park that extend past 13:00 hours on Monday will be charged at the
full gate price for such overstays. For full short term car park tariff
information (clicking here).
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31.
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What happens if I bring a different credit card to the card I used to make my booking online?
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When you arrive at your pre-booked car park the
primary identifier for your pre-booking is your licence plate. Should this
fail for any reason you will require the credit or Laser card used to make
the online booking in order to activate your booking.
If you insert a different card to the one used
to make the online booking the system will process this as a separate
transaction. You will be allowed to enter the car park and at the exit
barrier the second card will be charged the parking fee based on the then
current tariff. Your pre-booked transaction will be treated as a ‘no-show’
and your original card account will be automatically refunded the original
fee.
It is important therefore that you bring the same card used to make
the booking when you park at the airport.
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32.
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What happens if I bring a different car to the one identified when making my booking online?
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In order to identify your booking the system
depends on you using the car with the licence plate details provided when
making the booking online. If you attempt to enter the pre-booked car park
with a different car to that provided during the booking process the
system will prompt you to insert a credit or Laser card or take a ticket.
Do not press the button to request a ticket.
You must insert the same credit or Laser card used to make the online booking and the system will then identify your booking and raise the barrier.
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33.
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What happens if I forget my booking reference number?
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Your booking reference number is only required
if you want to review, amend or cancel your booking online before
you travel . It is not required to enter or exit the car park.
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34.
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What happens if I lose my credit or Laser card when I’m away?
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The pre-booking system only requires your card
in the event it fails to recognise your booking via your car licence
plate.
If, at the car park entry, the system failed to
recognise your licence plate and you had to use your lost card to gain
entry to the car park then on your return to Dublin Airport and
before returning to your car please contact the car park
office via the intercom on any of the pay stations by pressing the
(i) button.
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35.
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Are there any restrictions on the type of vehicle I bring to the car park?
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The Long Term Red and Short Term C car parks accommodate standard
family cars, SUVs etc subject to height restrictions in the multi-storey car parks.
It does not accommodate large commercial vehicles or vehicles with trailers
attached.
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36.
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Are there any height restrictions in place in the car park?
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Different height restrictions apply in different car parks:
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37.
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How do I find my way to my pre-booked car park?
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Maps of the car park location
are available by (clicking here) . Dublin Airport is well signposted on all key approach routes. Customers should plan their trips ahead and follow signs for the airport. Close to the airport follow signs for your selected car park.
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38.
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Does a shuttle bus service for the Long Term Red
car park operate to and from the terminal?
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For departing passengers the shuttle bus service
operates from the active parking zone in the Long Term Red car park
(follow the signs) to the rear of the multi-storey car parks immediately
adjacent to the passenger terminal building. It is only a short walk from
the set down area to the terminal.
For returning passengers the shuttle bus service operates from the
rear of the multi-storey car parks to the Long Term Red car park. Bus
drivers will ask where your car is parked and the shuttle will take you to
the drop-off bus shelter closest to your desired destination within the
car park.
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39.
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How often does the shuttle bus service in the Long Term Red car park operate?
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The shuttle bus service between the Long Term Red car park and the main passenger terminal operates every day except Christmas Day and operates on a 24 hour a day basis. The buses operate on a 10-minute frequency except during the hours 02:00 to 04:00 when they operate on a 20-minute frequency.
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40.
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How long does the shuttle bus take to get from the Long Term Red car park to the passenger terminal?
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The actual bus trip is approximately 10 minutes
in normal traffic conditions. However you should allow 40 minutes from the
time you arrive at the car park entry to locate a parking space, unload
your luggage and passengers, secure your vehicle, board the bus and
transfer from the Long Term Red car park to the passenger terminal set down area. This is located to the rear of the multi-storey car parks – c. 100m from the entrance to the terminal building.
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41.
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What happens if my credit card doesn’t work at
the entry or exit barrier of my pre-booked car park?
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Provided you have:
then the system should recognise your booking based on the licence plate details. If your licence plate is not recognised you will be required to use the same credit or Laser card used to make the online booking. If you need to use your credit or Laser card:
At Car Park Entry: Make sure your card is clean and inserted
correctly into the slot provided in the entry terminal.
If the card still fails, press the button and
take a ticket, drive into the car park and follow signs to the active
parking zone. On your return to Dublin Airport and before
returning to your car
pay for your
parking at any pay station. Your pre-booking fee will be automatically
refunded to your card account.
At Car Park Exit: Make sure your card is the same card used to make
the online booking that it is clean and inserted correctly into the slot
provided. If the card still fails, contact the car park office by pressing
the (i) button for assistance..
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42.
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What happens
if I arrive at the entry to my pre-booked car park
and a sign says that it’s full?
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The “Full” sign is for the information of
customers who have not pre-booked their parking online.
Drive to the car park entry barrier. The system will read
your licence plate. Provided the licence plate details match those in
your booking the barrier will rise and you may enter the car park.
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43.
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What happens if my car gets damaged while I’m
away?
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Please see the standard terms and conditions as
set out on the pre-booking pages of the website and also the disclaimer
notices prominently positioned at the entrance to the car parks.
If your licence plate gets damaged or obscured by dirt after you
enter the pre-booked car park your vehicle may not be recognised at the
exit barrier when you leave. In this case please have the same credit or
Laser card used to make the online booking available and insert it into
the terminal at the car park exit. The barrier will then rise and you may
leave the car park.
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44.
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What happens if my car won’t start when I
return?
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A 24-hour vehicle assistance service operates in
the car parks at Dublin Airport. The contact details are displayed on
signs located throughout the car
parks.
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45.
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What happens if after entering the car park I
need to leave and re-enter the car park
again?
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Once your car licence plate or card is detected exiting the car
park your pre-booking will be treated as being complete. Your card account will
be refunded any overpayment.
Should you re-enter the car park this will be treated as the start of a new transaction.
Standard car park tariffs will then apply.
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46.
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Can I get my car valeted when I’m
away?
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There is no car valeting service available at
this time in either the Long Term Red car park or the Short Term C car
park.
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47.
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How do I know my car is secure while I’m
away?
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Before leaving your vehicle you must ensure that
it is locked and its contents are secured. For information on the car park
terms and conditions click here
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48.
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If I have a query before I arrive at the car
park, whom can I
contact?
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Please email parking_dublin@daa.ie well in
advance of your planned travel date. Email enquiries are responded to
during normal working hours – Monday to Friday 09:30 to 17:00 hours.
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49.
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How can I make a
complaint?
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Please email customer.relations@daa.ie or
write to Customer Services, Level 5, Terminal Building, Dublin Airport
Authority plc, Dublin Airport, Co. Dublin.
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50.
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I want to make a booking online and to pay in
foreign currency using my credit card. How will the foreign exchange rate
be applied to my
booking?
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The foreign exchange rate charged to your credit
card is applied at the time you make your booking online. This exchange
rate is set by your credit card company. Dublin Airport receives payment
for your online booking only in Euro.
Should you subsequently amend, cancel or otherwise become eligible
for a refund of all or part of the pre-booking payment, Dublin Airport will
refund the appropriate Euro amount to your card account. The foreign
exchange rate on any such refund will be set by your card company. The
airport does not accept responsibility for the effects, positive or
negative, of any fluctuations in foreign exchange rates.
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