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Complaints Procedure

Please see below for the procedure that is followed when a complaint is made against an airline breaking its environmental corridor

Complaints Procedure

Complaints can be made the the dedicated free phone line, by post, email or through the online form on the Dublin Airport website. Each complaint is logged and numbered.

Our Noise & Flight Track Analyst investigates each complaint individually on the NFTMS to ascertain if aircraft have breached the environmental noise corridor. If it has been found that an aircraft did breach the environmental noise corridor a letter is sent to the complainant confirming this and details of the breach are then sent to the Irish Aviation Authority ( IAA) for further investigation.

The result of the IAA investigation is conveyed to our Noise and Flight Track Analyst and a letter is sent to the complainant regarding the results of the IAA’s investigation.

complaints procedure

The IAA investigation will examine under what conditions, if any, the pilot of the aircraft was given permission to exit the environmental corridor early.

If the airline was in breach of the environmental corridor a letter to this effect is sent to the Chief Pilot or Flight Operations Manager of the airline in question seeking an explanation. The complainant is then informed of the final finding of their complaint. It is important to note that the complainant is informed of the progress of their complaint every step of the process.

To date, airlines in breach of the environmental corridors have been very positive in their response to us, and all have undertaken to reaffirm the noise abatement procedures to their pilots.

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