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COVID-19 FAQs

Dublin Airport COVID-19 Questions and Answers

Here you will find answers to some of the questions you might have as you plan your travel and journey to and from Dublin Airport.


Top COVID-19 Questions

You can access the latest guidance and travel advice from the Department of Foreign Affairs here and on gov.ie.

You can view the full list of airlines currently flying here.

We recommend that you contact your airline directly. A list of airline contact details can be found here.

Passengers should wear a face mask throughout their full airport journey. Passengers should bring their own face mask from home, but if they forget to do so, masks will be available to purchase from vending machines and other outlets throughout the airport. Children under the age of 13 will not be asked to wear face masks and passengers who have a valid medical reason will also be exempt. Please dispose of your face masks in the general waste bins provided.

You can purchase face masks, hand sanitisers or disinfecting wipes from outlets in Dublin Airport as well as from vending machines throughout departures and arrivals areas.

There are 920 hand sanitisers across the departures and arrivals areas in Dublin Airport, to make sure that there are plenty within easy reach of all passenger touchpoints.

To maintain the highest hygiene standards, all facilities and services throughout Dublin Airport are deep cleaned and regularly disinfected throughout the day. All key contact surfaces, such as security trays, escalator handrails, ATMs and trolleys all undergo enhanced sanitisation to kill all germs and viruses, using state of the art hospital-grade cleaning equipment.

Passengers should arrive at least 90 minutes prior to European flights, and allow 30 minutes extra if parking a car, and then allow 3 hours for long-haul flights, again factor in a further 30 minutes if parking a car. 

  • Yes there has been a change to bus services operating to and from Dublin Airport with some providers operating a reduced service. The latest information is available on our bus page here.
  • There is now only one main taxi rank in Dublin Airport, and it is located outside Terminal 1 arrivals. If arriving into Terminal 2, you will see plenty of signage and way finding guiding you to the new main taxi rank, where social distancing and hand sanitisers are in place for your safety and protection. 

Anyone planning to collect or meet and greet an arriving passenger at Dublin Airport, should note that the meeting points have changed and are no longer inside the arrivals halls of the terminal buildings. The new meeting points are just outside Terminal 1, and for Terminal 2, are located at the glass walk-way between the Terminal 2 multi-storey car park and arrivals. We recommend that you plan and arrange your new arrivals meeting points in advance.

Yes, only passengers should enter the terminals, be it the check-in, departures or arrivals areas.

At the moment, we are not carrying out temperature checks and screening at Dublin Airport, as it has not been advised as a key control measure for Ireland at this time by the Irish Government and Irish Health Authorities.

 

Not currently. However planning work is underway with the government and other state bodies for pre-travel testing.

Please check-in online with your airline and download your boarding pass to your mobile phone. Plan your airport journey on dublinairport.com and pre-book your travel services, such as car parking in advance. 

We have compiled a list of guidelines to help you to prepare for travel through Dublin Airport during the COVID-19 pandemic:

  • Only passengers are permitted to enter the terminals. You will be required to present your boarding pass on entry to Dublin Airport so please have this ready on arrival.
  • We would advise passengers to arrive at least 90 minutes prior to European flights and 3 hours for long-haul flights and to factor in a further 30 minutes if parking a car. Please consult with your airline for check-in times for your flight as times vary.
  • All passengers should wear a face mask throughout their full airport journey. Passengers should bring their own face mask from home, but if they forget to do so, masks will be available to purchase from vending machines and other outlets throughout the airport. Children under the age of 13 will not be asked to wear face masks and passengers who have a valid medical reason will also be exempt. Please dispose of your face masks in the general waste bins provided.
  • You are permitted to carry disinfectant wipes and hand sanitiser in your hand luggage however you must prepare your liquids as normal. Only liquids in containers of 100ml capacity or less, fitting comfortably into a one litre transparent plastic bag (approximately 20cm x 20cm) when fully closed, are permitted. This transparent bag, with containers of 100ml should then be presented at the passenger security screening area.
  • Please follow the floor markings that have been put in place to maintain social distance.
  • Plexiglass screens have been installed at close contact points such as car park shuttle buses, check-in, security, cafes and restaurants and shopping, where distance cannot be maintained between staff and passengers.
  • Please wash your hands frequently and use the hand sanitisers located throughout the airport on entry and throughout your journey at Dublin Airport.
  • We have contactless payment throughout so please use this instead of cash where possible in the stores, restaurants and cafés at the airport.

Security

The Security screening process will remain the same at Dublin Airport with the exception of a few additional safety measures being implemented which are:

  1. All passengers should wear a face mask during their full airport journey. We advise passengers to arrive at the Airport with their own face mask however face masks will be available to purchase from our vending machines located throughout the Airport or at The Loop. 
  2. Passengers will be required to scan their own boarding card on entry to the Security area.
  3. All security staff will wear a face mask where social distancing is not possible.
  4. We ask that you use the hand sanitiser provided when entering and exiting the Security area.
  5. Floor markers have been put in place to maintain social distancing while queuing and passing through Security. 
  6. If a body search is required Security staff will wear a full face visor. 
  7. All Security trays are regularly sanitised by Security staff members.

Yes you are permitted to pack hand sanitiser gel in your hold luggage.

Yes you can take anti-bacterial wipes through Security in your hand luggage.

Yes you are permitted to carry disinfectant wipes and hand sanitiser in your hand luggage however you must prepare your liquids as normal. Only liquids in containers of 100ml capacity or less, fitting comfortably into a one litre transparent plastic bag (approximately 20cm x 20cm) when fully closed, are permitted. This transparent bag, with containers of 100ml should then be presented at the passenger security screening area.

Boarding Gates & Washrooms

1. To maintain social distance, we have limited the number of seats available at the boarding gates,

and are prioritising seats for passengers with reduced mobility, families travelling with young children or women travelling while pregnant.

2. When queuing to board the plane or the shuttle bus to transfer you to your gate, we ask that you follow the social distance floor markings that have been put in place and to use the hand sanitiser available before boarding the plane.

3. We have limited the number of seats available onboard the transfer shuttle bus that brings you to your gate and there will be no standing room available in order to maintain social distance. Plexiglass screens have been installed to maintain social distance between the driver and the passengers.These buses are regularly sanitised and we ask that you use hand sanitiser before and after boarding the bus. 

1. Only a limited number of people are permitted to enter the washroom at any one time.

2. There are floor markings and signage in place to ensure social distance is maintained while queuing and using the washroom.

Parking

Contactless Entry & Exit

1. Dublin Airport Car Parks operate contactless entry and exits at all car parks. Upon arrival to your car park, simply tap your debit/credit card or payment enabled mobile phone and the barrier will open. Upon exit, you can pay for the duration of your stay by tapping your debit/credit card or payment enabled phone. This contactless facility is available up to a maximum of €99.

2. Licence Plate recognition is used in all Dublin Airport Car Parks when you have pre-booked your car parking on dublinairport.com. The entry and exit barriers will automatically open by reading your car registration number. Alternatively, you can also enter the car park booked by tapping your debit/credit card or payment enabled phone that you have used to make your online booking. (You must use the same debit/credit card or payment enabled phone). Simply tap your debit/credit card or payment enabled phone and the entry barrier will open. Upon exit, simply tap your debit/credit card or payment enabled phone and the barrier will open also.

3. If for some reason the barrier does not lift there is a digital display screen located at the barrier with a phone number that you can contact for assistance. The press intercom facility is still available for those who wish to use it and is regularly sanitised, however we encourage you to use gloves if possible when using this facility.

Your Journey from the car park to the Terminal

4. Please follow the floor markings that have been put in place to maintain social distance while queuing for the shuttle bus at the bus shelter.

5. Social distancing measures have been applied to the seating layout onboard the bus, together with plexiglass screens and hand sanitiser units. These buses are regularly sanitised and we ask that you use the hand sanitiser units at the bus shelter or onboard the bus before taking your seat. Standing room will no longer be available on the car park shuttle bus to maintain social distance. When departing the bus please maintain your social distance from other passengers.

6. All passengers should wear a face mask throughout their full airport journey. Passengers should bring their own face mask from home, but if they forget to do so, masks will be available to purchase from vending machines and other outlets throughout the airport.  Children under the age of 13 will not be asked to wear face masks and passengers who have a valid medical reason will also be exempt. Please dispose of your face masks in the general waste bins provided.

7. All escalators and luggage trollies are regularly cleaned and sanitised for use.

8. Only passengers with a valid boarding pass are permitted to enter the Terminals and you may be asked to present your boarding pass to a member of staff on entry.

9. If you are unsure of your return date or would prefer not to tap your card you can still pull a ticket to enter the car park and either present it to a payment machine or the exit machine to pay the parking charge.

1. Contactless Entry & Exit: Dublin Airport Car Parks operate contactless entry and exits at all car parks. Upon arrival to your car park, simply tap your debit/credit card or payment enabled mobile phone and the barrier will open. Upon exit, you can pay for the duration of your stay by tapping your debit/credit card or payment enabled phone. This contactless facility is available up to a maximum of €99.

2. Licence Plate recognition is used in all Dublin Airport Car Parks when you have prebooked your car parking on dublinairport.com. The entry and exit barriers will automatically open by reading your car registration number. Alternatively, you can also enter the car park booked by tapping the same debit/credit card or payment enabled phone that you have used to make your online booking. Simply tap the same debit/credit card or payment enabled phone and the entry barrier will open. Upon exit, simply tap the same debit/credit card or payment enabled phone and the barrier will open also.

3. If for some reason the barrier does not lift there is a digital display screen located at the barrier with a phone number that you can contact for assistance. The press intercom facility is still available for those who wish to use it and is regularly sanitised, however we encourage you to use gloves if possible when using this facility.

4. All passengers should wear a face mask throughout their full airport journey. Passengers should bring their own face mask from home, but if they forget to do so, masks will be available to purchase from vending machines and other outlets throughout the airport.  Children under the age of 13 will not be asked to wear face masks and passengers who have a valid medical reason will also be exempt. Please dispose of your face masks in the general waste bins provided.

5. The luggage trollies available are regularly cleaned and sanitised for use.

6. Before entering the lift to the Terminal we ask that you use the hand sanitiser available outside of the lift.

7. All escalators are regularly sanitised.

Yes, our refund policy covers you for up to 6 hours before the stated start time and date of parking period. Cancellations made in this period will be refunded in full. Should you wish to cancel your booking or any part thereof you should do so using the "Manage My Bookings" section here.

  • You will require your unique pre-booking reference number and the email address you used to make your booking in order to access your booking.
  • daa must receive notice of your requested changes at least 6 hours before the stated start time and date of the parking period.

Fast Track

The Fast track lane is operating in Terminal 1 but is temporarily closed in Terminal 2.

  1. The Fast Track kiosks are regularly sanitised however we encourage you to pre-book online where possible.
  2. We ask that all passengers arrive on time for their 15 minute Fast Track slot to minimise queuing.
  3. Passengers will no longer be required to physically hand their Fast Track booking confirmation to Fast Track staff, however they will be required to display it to a member of staff and scan the barcode using the barcode scanner provided.
  4. We ask that you follow the floor markers that have been put in place in the Fast Track lane to maintain social distance.

Yes, if your travel plans have changed please contact Travel Services at travelservices@dublinairport.com or +353 1 944 2020 to amend or cancel your booking.

Lounges

  • The T2 Lounge awill remain closed until the 31st December 2020.
  • The T1 Lounge will reopen on the 1st October 2020, this date may change but all updates will be available here at dublinairport.com. 
 


No the 51st&Green Lounge is currently closed until the 31st December 2020.

No The East Lounge is currently closed until the 31st December 2020.

Yes, if your travel plans have changed please contact Travel Services at travelservices@dublinairport.com or +353 1 944 2020 to amend or cancel your booking.

Restaurants, Cafés and Bars

Yes a limited number of restaurants & cafés are still open at Dublin Airport which are listed here.

1. We ask that all passengers follow the floor markings that have been put in place to maintain social distancing while queuing at the restaurants and cafés.

2. The seating layout in our restaurants and cafés have been augmented to ensure social distancing.

3. All passengers are required to use contactless payments where possible in our food outlets.

4. Plexiglass screens have been installed at pay points to limit contact between staff and passengers.

5. All food outlets will be offering simplified food offerings and there will be no open service or buffet style dining available.

6. There is a continuous cleaning regime in place throughout the food outlets with surfaces and touch points such as card machines regularly sanitised.

Shopping

Yes, our stores are open in Dublin Airport, you can view the full list of stores available here.

  1. We have implemented enhanced daily cleaning regimes, including sanitising of frequently touched products and surfaces such as shopping baskets and card machines.
  2. We ask that you follow the floor markings that have been put in place which has mapped out a set route through the store to  maintain social distance while shopping.
  3. Hand sanitisers have been placed around our stores for customers and staff to use, as well as extra cleaning products to sanitise baskets.
  4. Plexiglass screens have been installed at checkouts to limit contact between passengers and staff.
  5. We ask that you continue to maintain a safe distance when queuing at the paypoints.
  6. We ask passengers where possible to pay by card or contactless payment.

Platinum Services

  1. We encourage you to pre-book Platinum Services online before arriving at the airport and to download your booking confirmation. Your booking confirmation will advise you of your arrival time to ensure your private suite is ready for you on arrival. We will advise the team of your airline booking reference number.
  2. If parking your car we advise you to pre-book this with your departure service. Platinum Services operates contactless entry and exit at the car park. There is a licence registration recognition system in place so that the barrier will lift upon entry to the Platinum Services car park.
  3. A member of the team will greet you on arrival to assist with your luggage and welcome you to your private suite.
  4. Hand sanitisers are available throughout your journey in addition to your personal hand sanitation pack offered to all passengers travelling with us.
  5. Plexiglass screens have been installed at the reception area to limit contact between passengers and staff.
  6. The Platinum team will be wearing face masks at all times when assisting with clients. All passengers are advised to wear a face mask during their Platinum Services journey
  7. On arrival you will be greeted and shown to your private suite, each suite is fully cleaned and sanitised using our handheld sanitiser units after use and sealed until next used.
  8. If you wish to avail of the food menu options this will be brought to your suite by a member of the team who will maintain social distance throughout the interaction.
  9. To maintain social distancing, we are advising clients to screen one at a time through Security where a member of the team will assist in addition to the Security team. We ask that any liquids are removed and separated from your bags in advance of screening to ensure a smooth transition. From here we will escort you to your BMW for transport to the aircraft.
  10. All Security staff will be wearing face masks and social distance markers and hand sanitisers are in place at Security.
  11. If a body search is required Security Staff will wear full face visors. If a client activates the walk through metal detector the team will be required to frisk the passenger as a last resort.
  12. We ask that all passengers use hand sanitiser on entry and exit of the Security screening area.
  13. The Platinum team are using the larger vehicles where possible to support social distancing measures to chauffeur the clients to their aircraft where plexiglass screens have been installed. All vehicles are fully cleaned and sanitised after each use, tissues, sanitisers are also available in suite vehicle.
  14. The same safety measures apply for the arriving passenger Platinum Services journey. 
  15. Each meeting room layout has been reconfigured to support social distancing.

Yes, a full refund will be given for any cancellations made at least 48 hours in advance of the time the service was scheduled to be provided. A 50% refund will be given for cancellations that are made less than 48 hours but more than 24 hours in advance of the time the service was scheduled to be provided. Please note that cancellation includes decreasing the number of passengers on the booking. No refunds will be made in respect of any “no shows” or cancellations made with less than 24 hours’ notice. All refunds will be made to the original card or payment method on which the initial payment was made. You can make cancellations by calling our telephone booking and enquiry line on +35(0)1 814 4895 or by emailing platinumservices@dublinairport.com or by using our online booking portal service.

Arriving Passenger

We strongly recommend that you wear a face mask during your full airport journey. Passengers should bring their own face mask from home, but if they forget to do so, masks will be available for purchase at the airport. We have installed face mask vending machines so passengers can purchase what they need. Children under the age of 13 will not be asked to wear face masks and passengers who have a valid medical reason for not wearing a face mask will also be exempt. Please dispose of your face masks in the general waste bins provided.

You will be asked to complete a Public Health Passenger Locator form before arrival at Dublin Airport.. You can access this form here. If you are arriving from a country that is not on the 'green list' you will be asked to self-isolate for 14 days, upon arrival. We ask that you follow the floor markings that have been put in place to maintain social distance throughout the airport.

Anyone arriving into Ireland from a country that is not on the 'green 'list are required to self-isolate for 14 days, upon arrival. This includes Irish residents returning from abroad. Exemptions are in place for providers of essential supply chain services such as hauliers, pilots and maritime staff. The Public Health Passenger Locator form is available here. If you arrive from a country that is on the 'green list' at time of arrival you will not be required to self isolate. The 'green list' is updated on a weekly basis and can be viewed here

  1. Your completed Passenger Locator form must be displayed to immigration officers at Passport Control.
  2. You can access and complete the Electronic COVID-19 Passenger Locator form by clicking here.
  3. We have installed plexiglass screens at close contact points between passengers and staff and we ask that passengers use hand sanitiser before and after Immigration and follow the floor markings we have put in place to maintain social distancing. 

Passenger Locator Form & Self Isolation

The Irish Health Authorities ask that arriving passengers complete the Electronic COVID-19 Passenger Locator Form before they arrive in Ireland. You can access and complete the form here. The form has also been issued to airlines so you should receive a copy of the form before you arrive at Dublin Airport. The completed form must be displayed to immigration officers at Passport Control. You may be contacted during the 14 days after you arrive in Ireland to check that you are self-isolating. You can read how to self-isolate by clicking here.

Yes, if you are travelling onwards to Northern Ireland, you will have to fill out a portion of the Passenger Locator Form. The form can be accessed and completed here.

If you are briefly stopping over at the airport on your way to another country, you are not required to complete the COVID-19 Passenger Locator form.

According to the Irish Health Authorities, self-isolation means staying indoors and completely avoiding contact with other people. You can travel to where you plan to self-isolate but you need to avoid using public transport if possible. Instead the advice is, to ask a relative or household member to collect you when you arrive in Ireland. You may be contacted during the 14 days after you arrive in Ireland to check that you are self-isolating. You can read how to self-isolate clicking here.

The Irish Government and Irish Health Authorities require anyone coming into Ireland from a country that is not on the 'green list' through Dublin Airport, including Irish citizens, to self-isolate for 14 days, upon arrival. You will need to complete a Public Health Passenger Locator form to this effect. There are exemptions in place for providers of essential supply chain services such as hauliers, pilots and maritime staff. The COVID-19 Passenger Locator form is available here.

The 'green list' is updated on a weekly basis and is available to view here: https://www.dfa.ie/travel/

Travelling from Dublin Airport

You can travel to where you plan to self-isolate however the current advice from Irish Health Authorities is to avoid using public transport if possible and to ask a relative or household member to collect you when you arrive in Ireland. If you need more information on current bus services, click here. If you need more information on current taxi services, click here.

 

  • Yes there has been a change to bus services operating to and from Dublin Airport with some providers operating a reduced service. The latest information is available on our bus page here.
  • There is now only one main taxi rank in Dublin Airport, and it is located outside Terminal 1 arrivals. If arriving into Terminal 2, you will see plenty of signage and way finding guiding you to the new main taxi rank, where social distancing and hand sanitisers are in place for your safety and protection. 

Meeters & Greeters

Only passengers should enter the Terminals, be it the check-in, departures or arrivals areas. Anyone planning to collect or meet and greet an arriving passenger at Dublin Airport, should note that the meeting points have changed and are no longer inside the arrivals halls of the Terminal buildings. The new meeting points are just outside Terminal 1, and for Terminal 2, are located at the glass walk-way between the Terminal 2 multi-storey car park and arrivals. We recommend that you plan and arrange your new arrivals meeting points in advance.

Only passengers should enter the Terminals, be it the check-in, departures or arrivals areas. Anyone planning to collect or meet and greet an arriving passenger at Dublin Airport, should note that the meeting points have changed and are no longer inside the arrivals halls of the Terminal buildings. The new meeting points are just outside Terminal 1, and for Terminal 2, are located at the glass walk-way between the Terminal 2 multi-storey car park and arrivals. We recommend that you plan and arrange your new arrivals meeting points in advance.

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