Dublin Airport has a purpose-built sensory room, aimed at helping to calm passengers who might feel overwhelmed in busy and unfamiliar airport surroundings, located in Terminal 2.
The new space is located after security screening and just before the 400 gates, and is designed specifically for people with autism, dementia, cognitive impairment or other special needs.
The room is free to passengers departing from the airport, with 60-minute sessions available through a booking system. To book the room, please email firstname.lastname@example.org.
Procedure upon arrival at Dublin Airport
- Please call to the OCS desk upon arrival at Dublin airport where the Agent will contact the OCS Duty Manager on your behalf to advise that you have arrived.
- If you have also booked assistance, an OCS Agent will assist you through security and to the Sensory Room where another OCS Agent will meet you and unlock the door for you.
- An OCS Agent will return at the end of your reserved session to lock the room again and assist you to your departure gate.
- If you do not require assistance from an OCS agent through security and you wish to make your own way to the Sensory Room, you are still required to check in at the OCS desk where and the Agent will ensure that a member of the OCS team is waiting at the room to unlock the door for you. An OCS Agent will return at the end of your reserved session to lock the room again.