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Pre–booking FAQ

Please click on an item to expand it

Top 10 frequently asked questions

Is it possible to amend or cancel a booking?

It is possible to amend or cancel a booking. To do so go to the "Manage My Booking" section, located under 'Parking' on the Dublin Airport homepage (click here).You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file. You can amend/cancel your booking up to 6 hours in advance of your car park entry date and time.

Should you decide to extend your online booking this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point in time and may not include the same prices as offered when the initial booking was made.

How far in advance can I amend/cancel a booking?
You can amend/cancel a booking up to 6 hours in advance of your car park entry date and time (click here).
What do I need to bring with me when travelling to the car park?

Please bring the following with you to in order to ensure your online booking is recognised:

  • Take the same car whose licence plate details you provided when making the booking
  • Bring the same credit or Laser card used to make the booking
What do I need to do when I arrive at my pre-booked car park?

Drive to your pre-booked car park. Stop at the entry barrier. The system will read your vehicle licence plate and once it matches the licence plate details provided in your online booking the barrier will automatically rise. In the event that the barrier does not rise, insert the same card you used to make your booking into the card slot in the entry terminal.

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

What happens if my car licence plate is not recognised at the entry or exit barrier of my pre-booked car park?

At the car park entry: If, following your arrival at your pre-booked car park entry, the barrier does not rise:

  • DO NOT PRESS THE BUTTON FOR A TICKET.
  • Insert the same credit or Laser card used to make the original booking into the card slot in the entry terminal. The barrier will then rise.
  • Drive into the car park and follow signs to the parking zones.

At the car park exit: Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if, following your arrival at the car park exit , the barrier does not rise:

  • Insert the same credit or Laser card used to make the online booking into the card slot in the exit terminal. The barrier will then rise.

In the event that you press the button upon entry to the car park, a ticket will be issued and the system will assume you have no pre-booked reservation. On your return to Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station.

Your pre-booking may still be charged to your card account. Queries in relation to your payment can be made in writing to: Car Parks Administration Manager, Dublin Airport, or via email to parkingdublin@daa.ie with the following detail enclosed:

  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

How do I know my booking has been accepted?

On completion of the booking process you will

  • Receive your booking confirmation notice while you are still online
  • Receive an email confirmation at the email address you provided when making the online booking

These confirmations set out the details of your booking and include your unique booking reference number.

The online pre-booking system won't work for me, what do I do?

Please repeat the process from the beginning and ensure that you have followed the procedures set out. The system will prompt you in the case of some errors. The system will advise if pre-booked parking is available on your selected dates.

In the payment details section ensure that you have clicked on the box opposite 'I have read and accept the Terms & Conditions' to confirm that you have read, understood and agreed to be bound by the terms and conditions.

Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.

For which car parks can I pre-book car parking?

Pre-booking is currently available in:

  • Long Term Red car park located off the R132 Santry Road - 1km from the passenger terminals. Shuttle buses in operation 24 hours a day.
  • Long Term Blue car park located off the M50 at junction 4. Shuttle buses in operation 24 hours a day.
  • Anytime in Terminal 1 Short Term C car park. This car park is adjacent to Terminal 1.
  • Anytime in Terminal 2 Short Term car park. This car park is adjacent to Terminal 2.
  • Terminal 1 Short Term A car park when the Parking and Express valet product is pre-booked online. This car park is adjacent to both terminals.
How close to my date/time of travel can I pre-book car parking?
The system will accept pre-bookings up to 6 hours prior to the expected time of arrival at the selected car park.
What happens if I stay longer than I originally anticipated?

When you arrive at the car park exit barrier the car park system reads your licence plate, checks your pre-booking file and calculates the duration of your stay. If you have over-stayed the system establishes whether any additional fee is due. If an additional fee is due, you will be required to insert a credit or Laser card to pay the fee for the overstay.

Your credit/debit card will be charged the appropriate fee for the additional time based on the drive up tariff applicable on the date of your departure from the car park.

What methods of payment can I use to pre-book parking online?

VISA, Master Card, American Express or Laser

Making your car park booking online

How do I book online?

Step 1: Log on to the Dublin Airport website and follow the links to the Parking and Online Booking pages (click here)

Step 2: To get a "Quick Quote" insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.

Step 3: Click on the "Search" button.

Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will

  • Calculate the duration of your expected stay
  • Display the applicable parking fee for each car park with parking available during your planned visit

Step 5: Check that the dates and times shown in the box above Parking Fee are correct. If any of the information is not correct click on the "Back" button to return to the "Quick Quote" page.

For information about each of the car parks available during your planned visit click on the name of the car park and read the information page carefully. You are advised to print (click on the "Print" button at the end of the page) and retain a copy of this document for your selected car park. Click on the "Close" button when you have read the document.

Step 6: If the car park, dates, times and parking fee displayed are correct click on the "Book" button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on "Back" button to return to the "Quick Quote" page.

Step 7: Complete the "Personal Details" section by inserting the required information into the boxes provided. Note that you can save your personal details for future bookings by clicking on the box on the right hand side. Please ensure that the details you provide are correct.

You will be required to enter the licence plate details of the vehicle you will bring to the car park e.g.
01D12345 (Ireland)
GAZ12345 (Northern Ireland)

Please ensure:

  • That the licence plate details you enter are those of the actual car you will use on the day
  • That the licence plate details are correct

Step 8: Complete the "Payment Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.

Step 9. Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'.

Step 10: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need for any reason to inspect, amend or cancel your booking.

Step 11: Please click on the customer survey link at the bottom of the booking confirmation page. We would appreciate it if you would take a few minutes to complete this online survey designed to help Dublin Airport improve car park services for our customers.

What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?

In this case the booking has not been completed successfully and the process should be carefully repeated.

If you completed the online process successfully but did not receive an email confirmation please ensure that your virus checker is not blocking certain emails or classifying the email as spam.

Please make sure to write down your booking reference number. Using this number you can check your booking online anytime before you travel and can amend or cancel the booking at anytime up to 6 hours before your planned arrival time at the car park.

I have a query about the pre-booked parking charge on my card. What should I do?

Email: parkingdublin@daa.ie or write to: Car Parks Administration Manager, Dublin Airport, setting out the details of your query. Make sure to enclose all the relevant details including:

  • Your name
  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number
Which car parks can I pre-book online?

Pre-booking is currently available in:

  • Long Term Red car park located off the R132 Santry Road - 1km from the passenger terminals. Shuttle buses in operation 24 hours a day.
  • Long Term Blue car park located off the M50 at junction 4. Shuttle buses in operation 24 hours a day.
  • Anytime in Terminal 1 Short Term C car park. This car park is adjacent to Terminal 1.
  • Anytime in Terminal 2 Short Term car park. This car park is adjacent to Terminal 2.
  • Anytime in Terminal 1 Short Term A car park. This car park is adjacent to both terminals.

 

Can I book reduced mobility parking online?

Yes it is possible to pre-book reduced mobility parking online. For further information click here

 

Am I guaranteed a specific car park space?

No. You cannot reserve a specific parking space. However, by pre-booking parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.

How far in advance can I pre-book car parking?

You may make a booking up to six months in advance of your planned arrival date/time at the car park.

What is the minimum length of stay?

The minimum pre-booked stay is:

  • One day (24 hours) or part thereof in the Long Term car parks and Short Term car park.
What is the maximum length of stay?

The maximum pre-booked stay is:

  • Ninety (90) days in the Long Term car parks
  • Ninety (90) days in the Short Term car park
How do I know my booking details are secure?

The details you provide are encrypted to prevent them being read over the internet. This is indicated by the GeoTrust icon on the car parking page. You can click on the icon for more detail.

Payment for your online car park booking

How much does parking in the Express Long Term Red car park cost when I pre-book parking online?

The current online parking charges for the Express Long Term Red car park are:
€4.95 per day (or part thereof)
€7.50 per day (or part thereof)
Limited spaces.
When the lowest parking charge is sold out, the next best rate will apply.

Full car park tariff information can be found by (clicking here).

What is the normal charge for parking in the Express Long Term Red car park when I don't book online?
The parking charge for the Express Long Term Red car park is €9.50 per day or part thereof.
Full car park tariff information can be found by (clicking here).
How much does parking in the Holiday Long Term Blue car park cost when I pre-book parking online?
The current online parking charges for the Holiday Long Term Blue car park are:
€4.95 per day (or part thereof)
€6.50 per day (or part thereof)
When the lowest parking charge is sold out, the next best rate will apply.

Full car park tariff information can be found by (clicking here).
How much does parking in the Holiday Long Term Blue car park cost when I don't pre-book online?
The parking charge for the Holiday Long Term Blue car park is €7.50 per day or part thereof.
Full car park tariff information can be found by (clicking here).
How much does parking in the Short Term car park cost when I pre-book online?
The online parking charge for the Short Term C car park is from €9.95 per day (or part thereof) depending on the duration of stay and when the booking is made. The lowest available online rate for short term car park will be offered at the time of booking. Full car park tariff information can be found by (clicking here).
What is the normal parking charge in the Short Term C car park when I don't pre-book online?

The normal daily parking charge for the Short Term car park is €40.00 per day or €3 for the first hour and €4.50 per hour (or part thereof) for additional hours.

Full car park tariff information can be found by (clicking here).

How are online parking charges calculated?

Online parking charges are calculated on a per day/24 hour basis or part thereof. DAA offer a flat rate for both short and long-term parking. Your exit time will be extended to give you the full benefit of the per day parking rate. There is no additional cost for this extra time.

Example:
Express Long Term Red car park
Enter car park: 9am Monday
Exit car park: 12am Wednesday
Pre-booked parking charge: €16.50 (5.50 per day or part thereof)

In the example above, your exit time will be extended to 9am on Thursday, therefore allowing you to depart the car park anytime up until then without incurring an additional parking charge for this extra time.

How do I get the best online price?

Get the best online price by pre-booking your parking well in advance of your car park entry date. Demand is high for our lowest priced offers and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day.

Our prices are subject to change. Therefore, the price is only valid at the time you get your quote.

Do I have to pay a booking fee?

No booking fees apply.

Do parking charges at Dublin Airport include VAT?
Yes, the parking charges include VAT at 23% (from 1st January 2012)
Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.

The online pre-booking system will not accept my Laser card because it does not have a security code.

Please repeat the process and enter 000 as the security code for your Laser card.

I want to make a booking online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?

The foreign exchange rate charged to your credit card is applied at the time you make your booking online. This exchange rate is set by your credit card company. DAA receives payment for your online booking only in Euro.

Should you subsequently amend your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, DAA will refund the appropriate Euro amount to your card account. The foreign exchange rate on any such refund will be set by your card company. The DAA does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.

Queries in relation to your payment should be made in writing to: Car Parks Administration Manager, Dublin Airport, or via email to parkingdublin@daa.ie with the following detail enclosed:

  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number
Where can I get more information about parking charges at Dublin Airport?
Long Term parking tariff information can be found by clicking here.
Short Term parking tariff information can be found by clicking here.

Managing your online car park booking

Do I have to pay a fee to amend or cancel my booking?

There is no fee for amending or cancelling your booking.

Before travelling to the car park

What happens if I bring a different car to the one identified when making my booking online?

In order to identify your booking the system depends on you using the car with the licence plate details provided when making the booking online. If you attempt to enter the pre-booked car park with a different car to that provided during the booking process the system will prompt you to insert a credit or Laser card or take a ticket. Do not press the button to request a ticket. You must insert the same credit or Laser card used to make the online booking and the system will then identify your booking and raise the barrier.

You are also required to enter the same credit/Laser card at the exit when leaving the car park.

What happens if I bring a different credit card to the card I used to make my booking online?

When you arrive at your pre-booked car park the primary identifier for your pre-booking is your licence plate. Should this fail for any reason insert the same credit or Laser card used to make the original booking into the card slot in the entry terminal. The barrier will then rise.

If you insert a different card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a 'no-show' and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card used to make the booking.

Queries in relation to your payment can be made in writing to: Car Parks Administration Manager, Dublin Airport, or via email to parkingdublin@daa.ie with the following detail enclosed:

  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

What happens if I forget my booking reference number?

Your booking reference number is only required if you want to review, amend or cancel your booking online before you travel. It is not required to enter or exit the car park.

Are there any restrictions on the type of vehicle I bring to the car park?

The Long Term car parks and Short Term car park accommodate standard family cars, SUVs etc subject to height restrictions in the short-term multi-storey car parks. They do not accommodate large commercial vehicles or vehicles with trailers attached.

Are there any height restrictions in place in the car park?

Different height restrictions apply in different car parks:

  • No height restrictions apply in the Long Term car parks
  • The maximum permitted height in the Short Term car park is 2.1m
How do I find my way to my pre-booked car park?
Maps of the car park location are available by clicking here. Dublin Airport is well signposted on all key approach routes. Customers should plan their trips ahead and follow signs for the airport. Close to the airport follow signs for your selected car park.
If I have a query before I arrive at the car park, whom can I contact?

Please email parkingdublin@daa.ie well in advance of your planned travel date. Email enquiries are responded to during normal working hours – Monday to Friday 09:30 to 17:00 hours.

At the car park

General

How can I make a complaint?

Please email customer.relations@daa.ie or write to Customer Services, Level 5, Terminal Building, Dublin Airport Authority plc, Dublin Airport, Co. Dublin.

Will DAA extend pre-booking to other car parks in the future?

DAA may extend pre-booking services to our other car parks in the future. For availability please visit www.dublinairport.com before you travel.

What is the Feed your Family for Less voucher?
The 'Feed your Family for Less' voucher gives customers €10 off at all restuartants and The Loop once they spend over €25.

How do I get my 'Feed your Family for Less' voucher?

Customers must be booking parking for entry between the 2nd June and the 21st August2014. Customers must be staying for durations of 7/8 & 14/15 days in the Holiday Blue Long Term car park. For further information, please see our Terms & Conditions page.

I have booked a valet with my car park booking, where can I find more information about Crystal Valet?
You can find all details at www.crystalvalet.ie
I have booked an Airport Genie product with my car park booking, where can I find more information about Airport Genie?
You can find all details about the Airport Genie products at www.airportgenie.com
I cannot continue to Airport Genie to complete my booking?

If you are using a Apple mobile device you may have a problem in displaying the pop-up window needed to complete your Airport genie booking. Please see the below steps to allow this pop-up window.

1. Tap the settings icon in the Home screen

2. Navigate to the Safari menu and then to the Block Pop-ups option.

3.To Turn off Pop-up tap the grey area next to ON option value Block Pop-ups. This will change the option value to 'Off'

4.Tap the home button and then open Safari or Chrome, On successful payment you will be presented with the Car Park confirmation screen, you can click on “Continue to Airport Genie” and you “may” get a pop up query. If you do please select “Allow”. This will open the page in a new window and allow the you to complete the booking information.


Can I book Airport Genie service’s for Children or Infants on their own?

No, each Infants (0-3 yrs) or Children (3yrs - 17yrs) must be accompanied by an adult for all Airport Genie extras. If you do select a child or Infant without an adult  you may be charged but not vouchers will be processed.

What happens if I arrive before the entry time I specified when making my booking online?

The system will recognise your pre-booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.

For example, if you booked to arrive at 10am the system will recognise your booking and allow you to enter the car park at anytime between 8am and 10pm on the pre-booked arrival day.

What happens if I arrive at the entry to my pre-booked car park and a sign says that it's full?

The "Full" sign is for the information of customers who have not pre-booked their parking online.

Drive to the car park entry barrier. The system will read your licence plate. Provided the licence plate details match those in your booking the barrier will rise and you may enter the car park. Should this fail for any reason insert the same credit or Laser card used to make the original booking into the card slot in the entry terminal. The barrier will then rise.

What happens if my credit card doesn't work at the entry or exit barrier of my pre-booked car park?

When you arrive at your pre-booked car park the primary identifier for your pre-booking is your licence plate and so the system should recognise your booking based on the licence plate details. If your licence plate is not recognised you will be required to use the same credit or Laser card used to make the online booking.

If you need to use your credit or Laser card:
At car park entry: Ensure the card is inserted correctly into the slot provided in the entry terminal. Should the card still fail, press the button and take a ticket. On your return to Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station. Your pre-booking may still be charged to your card account.

Queries in relation to your payment can be made in writing to: Car Parks Administration Manager, Dublin Airport, or via email to parkingdublin@daa.ie with the following detail enclosed:

  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

At car park exit: Make sure your card is the same card used to make the online booking and that it is inserted correctly into the slot provided. If the card still fails, contact the car park office by pressing the (i) button for assistance.

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

What happens if after entering the car park I need to leave and re-enter the car park again?

Once your car licence plate or card is detected exiting the car park your pre-booking will be treated as being complete. Should you re-enter the car park this will be treated as the start of a new drive up transaction. Standard car park tariffs will then apply.

If you re-enter the car park:

Press the button and take a ticket:

  • Should you press the button for a ticket on your return to Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station. 
    or
  • Insert your credit/Laser card at both the car park entry and the car park exit.

Queries in relation to your payment can be made in writing to: Car Parks Administration Manager, Dublin Airport, or via email to parkingdublin@daa.ie with the following detail enclosed:

  • Booking reference number
  • Car park name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number
Does a shuttle bus service for the Long Term car parks operate to and from the terminal?

For departing passengers the shuttle bus service operates from the active parking zone in both the Express Long Term Red and Holiday Blue car parks (follow the signs) to the rear of the multi-storey car parks immediately adjacent to the passenger terminal building. It is only a short walk from the set down area to the terminal.

For returning passengers the shuttle bus service operates from the rear of the multi-storey car parks to the Express Long Term Red and Holiday Blue car parks. Bus drivers will ask where your car is parked and the shuttle will take you to the drop-off bus shelter closest to your desired destination within the car park.

All buses are wheelchair accessible.

How often does the shuttle bus service in the Long Term car parks operate?

The shuttle bus service operates between the Long Term Red and Blue car parks and the main passenger terminal on a 24 hour a day basis. The buses operate on a 15 minute frequency.

How long does the shuttle bus take to get from the Long Term car parks to the passenger terminal?

The bus trip from pick up in the Express Long Term Red Car Park is 4 - 6 minutes in normal traffic conditions.

The bus trip from pick up in the Holiday Long Term Blue Car Park is 8 - 10 minutes in normal traffic conditions.

What happens if I lose my credit or Laser card when I'm away?

The pre-booking system only requires your card in the event it fails to recognise your booking via your car licence plate.

If, at the car park entry, the system failed to recognise your licence plate and you had to use your lost card to gain entry to the car park then on your return to Dublin Airport and before returning to your car please contact the car park office via the intercom on any of the pay stations by pressing the (i) button.

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

How do I know my car is secure while I'm away?

Before leaving your vehicle you must ensure that it is locked and its contents are secured. For information on the car park terms and conditions click here.

What happens if my car gets damaged while I'm away?

Please see the standard terms and conditions (click here) as set out on the pre-booking pages of the website and also the disclaimer notices prominently positioned at the entrance to the car parks.

If your licence plate gets damaged or obscured by dirt after you enter the pre-booked car park your vehicle may not be recognised at the exit barrier when you leave. In this case please have the same credit or Laser card used to make the online booking available and insert it into the terminal at the car park exit. The barrier will then rise and you may leave the car park.

What happens if my car won't start when I return?

A 24-hour vehicle assistance service operates in the car parks at Dublin Airport. The contact details are displayed on signs located throughout the car parks.

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