Sensory Room
An accessible space for calm and comfort
Sensory Room
An accessible space for calm and comfort
The Important Flyer
Passengers with Autism Spectrum Disorder (ASD) or Sensory Processing Disorder (SPD) may find the airport environment challenging, particularly during security screening. To help make the journey more manageable, Dublin Airport offers the Important Flyer Lanyard or Wristband. This identifier discreetly signals to airport staff that the wearer may benefit from additional time, calm and clear communication.
For New Applicants: How to apply for the Important Flyer Identifier
To apply:
Complete the Important Flyer application form.
Attach a one-page letter from a GP or an AsIAm card confirming a diagnosis of Autism or SPD.
Submit a separate application for each individual requiring the identifier.
Include your Eircode.
For Existing Important Flyer Lanyard or Wristband Holders
If you already have an Important Flyer lanyard or wristband, please ensure your promo code works correctly by following these steps:
Email: prm@daa.ie
Include the following details in your message:
The name of the lanyard or wristband holder
Your Eircode
If you applied before 2021, you may be asked to provide additional information to confirm your eligibility.
Note: The Important Flyer identifier is only recognised at Dublin Airport .For more information, please visit our Frequently Asked Questions section or contact us directly at prm@daa.ie.
How To Book Fast Track As An Important Flyer
Note: Pre-booking Fast Track is now essential if holders of the Important Flyer lanyard or wristband want to use Fast Track lanes at Dublin Airport.
Select Travel Details
Use the Fast Track widget on the website or on the Dublin Airport App to choose your travel date and time.
Choose Terminal and Passes
Select your terminal and the number of Fast Track passes needed. Add to cart and continue.
Up to four Fast Track passes are complimentary. Additional passes will be charged at the standard rate.
Enter Promotional Code
Click “I have a promotional code” and enter the Eircode used in your Important Flyer application (no spaces, all caps).
Complete Booking
Add your personal and payment details to complete the booking.
The Hidden Disabilities Sunflower
The Hidden Disabilities Sunflower is a globally recognised symbol that discreetly indicates a passenger has a hidden disability.
Dublin Airport joined the Hidden Disabilities Sunflower network in 2024. All staff are trained to recognise the Sunflower symbol and provide support to passengers who wear it, offering extra help, greater understanding, or simply more time when needed.
Ahead of your next journey, watch this video guide and apply to wear a Sunflower via the PRM Assist App.
