Contact Us

Claim a Refund

If your travel plans were impacted by security queues at Dublin Airport, we apologise for the poor experience you had and the inconvenience caused.  Please download and complete the form below and attach receipts for all reasonable out of pocket expenses that you incurred, e.g. a rebooked flight, additional accommodation, and transport costs.  Please submit this to customerexperience@dublinairport.com.  Each submission will be reviewed on a case by case basis and our Customer Experience team will be in contact with you in due course.

Click here to download the Passenger Expenses Claim Form

Dublin Airport Operations

Dublin Airport Operations manage passenger information queries in Dublin Airport itself and from in-coming telephone calls from 8am to 10pm. To contact them, please telephone +353 1 944 1111 (landline).

Customer Experience

For your customer experience comments, there is a team that will answer your emails and calls, during normal office working hours Monday to Friday, excluding Bank Holidays. Please call them on +353 1 9444717, or email the team on customerexperience@dublinairport.com

For postal queries or comments, please send them to:

Customer Experience Department
3rd Floor
Three, The Green
Dublin Airport Central
Dublin Airport
Swords, Co. Dublin
K67 X4X5

Reduced Mobility and Important Flyer Programme 

For queries relating to reduced mobility or the Important Flyer Programme, please contact our Reduced Mobility Co-ordinator on: 

Ph: +353 19442077 

Email: prm@daa.ie

Car Parking, Fast Track and Lounges

There is a dedicated team that look after any of your Car Parking, Fast Track and Lounges bookings. Your telephone calls and emails will be answered during normal office working hours Monday to Friday, on +353 1 9440440

For parking specific queries please email parkingdublin@dublinairport.com or for Fast Track and Lounges queries please email travelservices@dublinairport.com. Alternatively, our Car Parking, Fast Track and Lounges FAQs, might answer the query you have. Please click here for Car Parking, here for Fast Track and here for Lounges.

Car Parks Breakdown Assistance

If you have a problem with your car at Dublin Airport, we have a team on hand 24 hours a day 7 days a week, who can fix a flat tyre or flat battery free of charge, or help you make arrangements for other assistance. Please contact the team on 01- 9444828

Lost Property

If you have lost any property at Dublin Airport, please contact the Lost Property team on +353 1 9445555 or you can register your Lost Property item here or Search on our online system here. 

Noise Complaints

To contact us about aircraft noise or make a complaint, please telephone our dedicated free phone Noise Complaint line on 1800 200 034, or you can click here to access the form to submit your complaint.

Airport Police

For more serious security issues, please contact Airport Police by telephone on +353 1 9444300

In case of emergency please contact Airport Police by telephone on +353 1 9444666

Shopping

For any Shopping Enquiries at The Loop, please contact the team by telephone +353 1 9444356

Airlines in Terminal 1 and 2

If you need to contact your Airline, we have the Airline contacts for Terminal 1 and 2 available here, or for the Ground Handler agency who managed your flight, please click here

Safety Reporting

If you require information regarding safety service and advice at Dublin Airport, please contact safety@daa.ie. Alternatively please click here to fill in and submit a form.