We fully respect your right to privacy and undertake to only collect data as required to deliver the services you need, or with your clear permission and consent. In addition, we are required to implement statutory regulations in civil aviation as part of our role as an airport operator. The reasons for processing your data may include the following:
1. Delivering the passenger experience – our job is to get you through your airport journey as smoothly and comfortably as possible. Due to the highly regulated nature of air travel, we are required to process data for safety and security reasons as described in detail below.
2. Providing additional services at the airport – we provide additional services which you may choose to use to enhance your journey. In providing these services to you, we may need to gather some data. For example, these services may require that we process payments, and keep your name and other details, such as car registration and email address; we may gather details of your travelling companions or special dietary needs to enable us to plan and deliver the relevant travel services. Additional services we deliver directly include:
2.1. Car parking services to provide you with access to the most convenient parking locations – click here for further details and our Car Parking Privacy Statement.
2.2. Fast Track services to save you time getting through Security Screening – click here for further details and our Fast Track Privacy Statement.
2.3. Lounge services to help you relax or do some work before you fly – click here for further details and our Lounge Privacy Statement.
2.4. Airport Club services – membership provides convenience and unlimited access to services such as Airport Parking Security Fast Track, and Lounges in both Terminals 1 and 2 – click here for further details and our Airport Club Privacy Statement.
2.5. Platinum Services – our suite of travel services to optimise your journey includes premium departures and arrivals facilities, private check in, dedicated Security Screening, suites and chauffeur-driven escort to your plane – click here for further details and our Platinum Services Privacy Statement.
2.6. The Loop Retail Services – Duty Free – for in-store purchases, we do not collect personal data (we do not retain payment data in our shops). However, in order to provide duty free prices, we collect flight details as provided on your boarding card. The information collected is limited to the item purchased and flight information such as the airline and destination details. See here for the loop.ie and see here for Privacy Statement details.
2.7. The Loop Retail Services – ‘Click & Collect’ – we offer a ‘Click & Collect’ service that requires us to collect information to enable us to identify you at the point of collection and to communicate with you if you ask us to – see here for the loop.ie and see here for Privacy Statement details.
3. Providing free wi-fi while you use our airports – under Irish law, all ‘Internet Service Providers’ or ISPs are obliged to maintain records of internet access for a period of 12 months. As we do not collect your name as part of the wi-fi sign-up, we store the IP address assigned to you and the MAC address of the device you used to access to wi-fi service. We keep these records as required by law.
4. Protecting the welfare of passengers, visitors and staff at Dublin Airport – we may need to record personal details relating to any individuals involved in incidents or accidents in the airport or its environs.
5. We may also perform statistical analysis on passenger and customer flows to improve our services and plan for future enhancements to our airport facilities – in this situation, we will anonymise your data before any analysis is performed so we cannot identify you.
6. Ensuring the safety and security of civil aviation – this includes CCTV and Queue Measurement:
6.1. Safety and Security – Closed Circuit Television (CCTV) – as the operator of Dublin Airport and Cork Airport, daa are obliged to keep the airports and their environs safe and secure. To assist us in this, we operate CCTV security systems both landside and airside and our Airport Police manage these important security controls. CCTV images of you are considered to be personal data and we carefully safeguard access to these images. We retain all CCTV footage for 30 days.
6.2. Safety and Security – Queue Measurement – we are also obliged by statutory regulations in civil aviation to measure how long it takes to get you safely through the security screening process. We do this by monitoring passengers’ mobile devices while they move through the screening area. We only access the MAC address of your wi-fi or Bluetooth interface, and purge this data after six (6) years. You are free to switch off your wi-fi or Bluetooth as you go through security or the airport generally if you wish.
6.3. If you use the automatic border controls such as passport e-readers, you may be required to provide personal data. This system is controlled by Irish Naturalisation & Immigration Service (INIS) for the purpose of border control.
6.4. If purchasing goods from the retail outlets post US Preclearance, officially known as US Customs & Border Patrol (USCBP), your passport may be requested to verify your age and residency status. We are required to collect this data under the terms of the treaty to implement USCBP agreed between Ireland and the USA.
6.5. If travelling to the USA, you may have been asked to provide some personal information in advance. You may be asked to provide additional details at US Preclearance, officially known as US Customs & Border Patrol (USCBP). This information is collected by USCBP and daa has no access to this data. Click here for additional information on US Customs & Border Patrol.