Requesting Assistance
Providing advance notice
If you or a member of your travelling party requires assistance through their airport journey, please contact your airline, travel agent, tour operator or through the PRM Assist App to notify them of this and the details of your assistance requirements at least 48 hours in advance of your flight departure time.
It is particularly important that passengers requiring mobility assistance contact their airline, travel agent or tour operator in advance as onward travel may be affected by the safety rules an airline or carrier applies to the carriage of persons with reduced mobility.
It is essential for passengers to book assistance in advance, at least 48 hours before your flight, to receive appropriate service. Priority will be given to those passengers who have booked in advance. If you have not pre-booked, we will still do our best to serve you and endeavour that you make your flight, however, you will likely face longer wait times and your travel plans may be disrupted.
Assistance options
When you are pre-booking your assistance, you will be asked to choose an option that best suits your needs. This includes options with or without the use of a wheelchair.
How to request assistance
Assistance for Dublin Airport can be requested directly with your airline or pre-booked through a mobile app called PRM Assist, available on the Apple App store or Google Play Store. Bookings placed via your airline or PRM Assist will be passed on to the Dublin Airport service provider, OCS, who will assist you through Dublin Airport.
For more information
Please read some of our frequently asked questions below, or if you have a specific query, please contact the Dublin Airport reduced mobility assistance service provider OCS by emailing prm@ocsireland.com.
Reduced mobility FREQUENTLY ASKED QUESTIONS
Video Guide – Reduced Mobility Passenger
Video Guide – Wheelchair User Passenger
Accessing assistance at the Airport
If you have pre-booked assistance, please go to the Reduced Mobility Reception desk before you proceed through Security Screening. The Reception Desks are located on the departures/check in floors of Terminal 1 and Terminal 2, on the right-hand side when entering through the main access doors.
Passengers can also go directly to their check-in desk and inform their airline during the check-in process that they have requested assistance.
There are Reduced Mobility Help Points located across the campus and terminals. Assistance can be arranged from these points, via the call button or by calling the number displayed at the call point.
