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Requesting Assistance

Providing advance notice

 

If you or a member of your travelling party requires assistance through their airport journey, please contact your airline, travel agent or tour operator to notify them of this and the details of your assistance requirements at least 48 hours in advance of your flight departure time.

 

It is particularly important that passengers requiring mobility assistance contact their airline, travel agent or tour operator in advance as onward travel may be affected by the safety rules an airline or carrier applies to the carriage of persons with reduced mobility.

 

Assistance options

 

When you are pre-booking your assistance, you will be asked to choose an option that best suits your needs. This includes options with or without the use of a wheelchair.

 

How to request assistance

 

Assistance for Dublin Airport can be requested directly with your airline or pre-booked through a mobile app called PRM Assist, available on the Apple App store or Google Play Store. Bookings placed via your airline or PRM Assist will be passed on to the Dublin Airport service provider, OCS, who will assist you through Dublin Airport.

 

For more information

 

Please read some of our frequently asked questions below, or if you have a specific query, please contact the Dublin Airport reduced mobility assistance service provider OCS by emailing prm@ocsireland.com.

 

Reduced mobility FREQUENTLY ASKED QUESTIONS

Video Guide – Reduced Mobility Passenger  

 

Video Guide – Wheelchair User Passenger

Accessing assistance at the Airport

If you have pre-booked assistance, please go to the Reduced Mobility Reception desk before you proceed through Security Screening.  The Reception Desks are located on the departures/check in floors of Terminal 1 and Terminal 2, on the right-hand side when entering through the main access doors.

 

Passengers can also go directly to their check-in desk and inform their airline during the check-in process that they have requested assistance.

 

There are Reduced Mobility Help Points located across the campus and terminals. Assistance can be arranged from these points, via the call button or by calling the number displayed at the call point.

 

From 26 July 2008, under Regulation EC 1107 / 2006, managing bodies of airports, such as daa, have legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air.  
 
Following an extensive consultative process involving air carriers, their handling agents and organisations representing persons with reduced mobility, daa has appointed One Complete Solution Ltd (OCS) to provide assistance services to people with reduced mobility.  
Regulation EC 1107 / 2006 may be viewed by clicking here.
Following an extensive consultative process involving air carriers, their handling agents and organisations representing persons with reduced mobility, daa has appointed One Complete Solution Ltd (OCS) to provide assistance services to people with reduced mobility. 
 
 daa has established quality standards for the assistance services specified in Annex 1 of the Regulation. Version 1.0 was the subject of consultation with air carriers and their agents and organisations representing persons with reduced mobility from 1 October 2007.
 
The quality standards may be inspected here.
 
The daa has also set up a Disability Users Group comprising representatives from a broad range of organisations catering for individuals with specific disabilities. Our goal in establishing this group is to ensure that any decisions relating to future developments are fully communicated to those people or groups with specific needs.
 
daa is a customer service-oriented organisation. Should you need any assistance at the Airport, please do not hesitate to contact our Customer Relations Agents or any available staff member. You can also contact our Access Officer by emailing prm@daa.ie.

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