Frequently Asked Questions
People with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight. For further information please click here.
This depends on the airline you are travelling with and also the destination, we advise that passengers check with their individual airline.
- Yes, baby food or food for people on special diets is allowed, as are medicines.
- Passengers are allowed to bring these items through the screening points in the quantities needed during their trip and should ask for the red tray where these items can be placed separately from hand baggage and other liquids, gels or pastes at Security screening.
- Passengers may be required to demonstrate that what they are carrying is for genuine purposes, such as a medical/doctor/physician’s note.
The EU aviation security regulations allow some exemptions to the restrictions. These include essential medicines and dietary requirements in liquid form, for example baby-food or food for people on special diets. Passengers are allowed to bring these items to the screening points in the quantities that they need during their trip. However, as a safeguard, additional screening may be required.
Yes, you can still buy liquids and other substances covered by the regulations, in containers of any size, after the security screening point and on board European airline flights. Liquids and gels purchased after the security screening point or on board your flight will be packed and sealed for you in a tamper-evident bag as necessary by the shop or cabin personnel.
- Water and other drinks, soups, syrups
- Pastes, including toothpaste, butter, margarines, jams. Anything over 100ml is not allowed through screening.
- Creams, lotions and oils, including lip balm and moisturiser
- Make-up, including lipsticks and mascaras
- Sprays, including sun-tan lotion
- Gels, including hair and shower gels
- Contents of pressurised containers, including: shaving foam, other foams and deodorants
- Liquid-solid mixtures
- Any other item of a similar consistency
Always check in any liquid over 100ml and if you're unsure whether an item will be allowed through, please always check it in with your hold luggage.
Under EU aviation security regulations containers of over 100ml cannot be taken through the passenger security screening area and must be surrendered.
The only dogs that are permitted in the terminal buildings are guide dogs & assistance dogs.
Please contact your airline or travel agent directly to organise the transportation of pets and animals.
Please note: From the 19th July 2021, Dublin Airport can no longer accept live animals departing through its baggage system, please contact your airline or travel agent to make alternative arrangements.
We do not operate a public paging facility at Dublin Airport
Terminal 1: Proceed through Security and access to the Lounge is on ‘The Street’ between the Security check areas. The Lounge is situated on the 2nd level and access is via the stairs or lifts which are positioned directly opposite the shops.
Terminal 2: Lounge is located airside on the same level as the T2 departure gates and is directly adjacent to the 400 gates. Access from the lift brings you direct to the Lounges corridor and is sign-posted.
Yes they are. There is a link bridge from the departures level in Terminal 1 (beside the security screening point) to the arrivals level in Terminal 2. There is also a link corridor once you have gone through security screening
Yes, there are courtesy telephones located throughout the terminal building which go directly to the Information Centre.
The airline will generally advise this, we also provide the information on our arrivals
Trolleys can be found at the departures level and in the arrival’s baggage hall in both Terminal 1 and Terminal 2 and can also be found in the short-term car parks.
- In Terminal 1, the children’s area is located across from Starbucks, on the way to departure gates 101-121.
- In Terminal 2, the children’s area is located up in the Mezzanine area, beside Burger King.