PRM stands for Person with Reduced Mobility. It refers to any passenger who needs assistance to travel through the airport and board or leave an aircraft.

PRM assistance supports a PRM passenger through the airport, from arrival to departure.

We offer a range of supports, including wheelchair assistance (using your own or an airport-provided one), Meet and Assist services, the Hidden Disabilities Sunflower Lanyard, a buggy service (Terminal 1 only), and help boarding or leaving the aircraft.

There are a range of supports available; Wheelchair Assistance using an airport or own personal wheelchair, Meet and Assist, Hidden Disabilities Sunflower Lanyard program, use of passenger buggy (Terminal 1 only) and assistance getting to and boarding the aircraft.

You can arrange assistance through your airline, travel agent, tour operator or via the PRM Assist app, who will book it with our dedicated provider, OCS.

We recommend booking at least 48 hours before your flight to guarantee the service.
If you don’t pre-book, we will still do our best to assist you, but there may be longer wait times and possible travel disruption.

Yes, there are two:

• Terminal 1: Before Security, beside the Click & Collect desk.

• Terminal 2: After Security, in the shopping area beside the washrooms.

Yes, both have overhead hoists.

Terminal 1: Departure floor, facing check-in area 11.

Terminal 2: Lower floor beside Aer Lingus check-in and US carrier check-in desks.

Yes, you can use your own wheelchair. But make sure to check any specifications with your airline before you travel.

This depends on your airline and destination, so please check with your airline before you travel.

You're responsible for your luggage at all times. Assistance agents can help at Security, but please keep your bags with you.

We've over 90 accessible bays for disabled parking permit holders. Here's where you can find them. 

• Terminal 1's Short Term Car Park B

• Terminal 2's Short Term Car Park

• Express Red Long Term Car Park

If passengers with reduced mobility need any immediate help, they should contact the team on +353 1 814 5902. 

Absolutely. To book, please complete and submit the form here to receive a PRM single-use code, which you can use to get the reduced parking rate. Then head to our site here , click 'I have a PRM Code,' and enter your code to book at a reduced rate.

OCS Reduced Mobility Assistance is there to help in either of the two short term car parks, located right beside the designated parking areas.   You can contact OCS at +353 1 814 5902 or by email prm@ocsireland.com. 

No worries. Just follow the steps below. Collect a ticket as you enter the car park. On your return, bring your ticket and your Blue Badge to the Customer Service Office in either the Terminal 1 or Terminal 2 short-term car parks, or the Express Red Long Term Car Park.  Our team will apply the PRM rate before you pay. 

OCS Reduced Mobility Assistance is there to help in either of the two short term car parks, located right beside the designated parking areas.   You can contact OCS at +353 1 814 5902 or by email prm@ocsireland.com. 

Yes. They'll be screened along with your personal items.

Yes, you can bring what you need for your trip. Ask the security staff for a special liquids tray, place these items in that tray, separate from other liquids. Be ready to show a prescription or note if asked.

Yes, you're allowed to bring essential medication and dietary liquids over 100ml. Show them to Security and bring a prescription or doctor’s note. Additional screening may apply.

Yes, they're available at Security. Just ask an officer if you need a hand finding one.

Let security staff know before screening. Our scanners use safe micro-millimetre waves, not X-rays, so most equipment will be fine. But if you have any medical devices, they'll show up on our scanners and will probably need further screening. You can also request a private search if you prefer.

Absolutely! Let your assistance provider know and allow enough time before boarding. For lounges, if you have a booking, they'll bring you there and collect you for boarding.

Yes, anything bought after Security can be brought on board. Liquids will be packed in tamper-evident bags as needed.

Our Sensory Rooms in Terminals 1 and 2 offer a calm, relaxing space for passengers who feel overwhelmed in busy surroundings.

• Terminal 1: Near Gate 200

• Terminal 2: Near Gate 400

You can find them by clicking here or by viewing our interactive map.

The rooms can be calming or interactive - it's up to the user. The rooms include bubble walls, infinity lights, tactile panels, bean bags, and more.

Bookings are free and available for 60 minutes.

Book here. Bookings must be made at least 12 hours ahead of time, closing at midnight for the next day.

No, it is free to use.

Unfortunately not. Demand means the Sensory Rooms have to booked at least 12 hours ahead of time. Booking closes at midnight for use on the following day.

One travelling party of up to six people.

No, food and drink are not allowed in the sensory room.

Only guide dogs and assistance dogs are allowed in terminal buildings.

Yes, assistance dogs are welcome.

Please check with your airline or travel agent for pet travel arrangements. More information here.

Yes, in Terminal 2 after Security, opposite Butler’s Coffee. We are working on a facility for Terminal 1.

It’s a programme launched in September 2015 to support passengers with Autism/ASD. Passengers receive a lanyard or wristband to wear during their journey through Dublin Airport.

It signals to airport staff that you may need extra assistance to move through Security, immigration, or other areas more smoothly and efficiently.

Apply by filling out this form at least 14 days before travel to guarantee delivery. Applications received within 14 days will be processed as quickly as possible, but delivery isn't guaranteed.

A note from your GP, medical report, or AsIAm card confirming a diagnosis is needed.

Please submit a separate application for each person.

Yes. You’ll receive a letter explaining how to book complimentary Fast Track using the Eircode you provided in your application. The Important Flyer holder and up to three travel companions can use Fast Track, subject to availability. Always pre-book ahead of your travels.

Unfortunately not. The Dublin Airport Important Flyer lanyard and wristband is unique to Dublin Airport. 

Please email us at prm@daa.ie.

It’s a simple way to show you have a hidden disability and may need extra help, understanding, or time while in public spaces, including the airport.

Yes. All our staff are trained to recognise the sunflower lanyard.

No, it does not include Fast Track. However, you and up to three travel companions can use the Assistance Lane, which will guide you to Security. For US Preclearance, you may bring one extra person.

You can request one through the PRM assist app which is available to download on the Apple App store and the Google Play store.

It’s a guided visit to the airport for passengers who find travel stressful or overwhelming. A staff member will walk you through each stage of your journey to build confidence ahead of your flight.

Email prm@daa.ie with your flight and passenger details. Bring one other person with you, such as a parent or carer. Participants need a valid passport or driving licence to receive an escort pass. You may also want to bring ear defenders or sunglasses.

Tours are available Monday to Friday from 10:00-14:00. 

We do! Familiarisation tours are specifically for passengers with ASD, SPD, or others who find airports overwhelming.

Yes, there are Reduced Mobility Help Points throughout both terminals. Press the call button or dial the number displayed for assistance.

Yes, Braille is available throughout both terminals.

Yes, routes into the terminals have tactile paving for accessibility.

Yes, all passenger areas are accessible by lift. Ask staff if you need directions.

If you'd like information on mobility assistance, click here.

Yes, there are 180 hearing loops across both terminals.

• For airline queries: contact your airline directly.

• For OCS assistance: email prm@ocsireland.com

• For Dublin Airport queries: email prm@daa.ie

• To make a complaint, please click here

If unresolved, you can escalate to the Irish Aviation Authority (IAA) Please see here for more information.