Frequently Asked Questions
PRM Assistance
PRM stands for Person with Reduced Mobility. A PRM passenger is any passenger who requires assistance to help them through their airport journey and with boarding or exiting and aircraft.
PRM assistance is support or help that facilitates the safe transfer of a PRM passenger through an airport from their point of arrival at the airport to their point of departure from the airport.
There are a range of supports available; Wheelchair Assistance using an airport or own personal wheelchair, Meet and Assist, HD Sunflower Lanyard program, use of passenger buggy (Terminal 1 only) and assistance getting to and boarding the aircraft.
Assistance is arranged via your airline, travel agent, tour operator or PRM Assist who will book assistance with the Dublin Airport dedicated provider called OCS.
Alternatively, you can pre-book your assistance at Dublin Airport through the PRM Assist Mobile app, which is available here on the Apple App store and Google Play Store. This assistance booking will be passed on to the airline and our service provider OCS, who will assist you through Dublin Airport.
Please contact and notify your airline, travel agent, tour operator or PRM Assist with details of your assistance requirements at least 48 hours in advance of the departure of your flight. It is very important that passengers requiring mobility assistance contact their airline, travel agent, tour operator or PRM Assist directly as their onward travel may be affected by the safety rules an airline applies to the carriage of persons with reduced mobility.
It is essential for passengers to book assistance in advance at least 48 hours of your flight to receive appropriate service. Priority will be given to those passengers who have booked on time in advance. If you have not pre-booked, we will still do our best to serve you and endeavour that you make your flight, however, you will likely face longer wait times and your travel plans could be disrupted.
Yes. There are two PRM changing places at Dublin Airport.
- Terminal 1: Located before Security Screening in the arrivals hall, beside Shop & Collect desk.
- Terminal 2: Located after Security Screening in the shopping area, beside the washrooms.
Yes. Both changing rooms have an overhead hoist.
- The OCS Desk in Terminal 1 is located on the departure floor, facing check-in area 11.
- The OCS Desks in Terminal 2 are located on the lower floor, beside the Aer Lingus check-in desks and at the US Carrier check-in desks.
Yes, you can use your own wheelchair in Dublin Airport, for information regarding wheelchair specifications please check with your airline prior to travel.
Passengers are responsible for their own luggage. OCS will assist passengers with luggage when necessary, for instance, at Security screening but the sole responsibility is with the passenger.
PRM Assistance - Car Parking
Dublin Airport has more than 90 spaces designated for disabled parking permit holders, located in the two main Short-Term Car Parks, and there are five spaces in each zone of the Express Red Car Park.
Passengers who require assistance to get from the car parks to the terminal and onwards to their gate can contact OCS our assistance service provider using the help points located in the carparks. Once you advise of your arrival to one of the help points, an OCS team member can come to you and bring you to the terminal.
There is a drop off zone on the departure road at Terminal 1.
The OCS desk is located just inside the last door, on the left.
There is a drop off/collection zone at Terminal 2.
The OCS desk is located at the check-in area, ground level beside the Aer Lingus check-in area.
Trolleys can be found at the departures level and in the arrival’s baggage hall in both Terminal 1 and Terminal 2 and can also be found in the short-term car parks.
For passengers travelling through Terminal 1 who are departing from Gates 101-121, there is a buggy service available from 05.00-22.00 daily, this buggy is located just before the walk to Gates 101-121 gates.
No, it does not need to be pre-booked, however, it is recommended that you pre-book any assistance needed 48hrs before your flight departure time. The assistance buggy can be boarded at the location just before the walk to Gates 101-121 commences.
Security
Yes, you can bring your walking stick/crutches through security. They will be screened along with your other personal belongings.
- Yes, baby food or food for people on special diets is allowed, as are medicines.
- Passengers are allowed to bring these items through the screening points in the quantities needed during their trip and should ask for the red tray where these items can be placed separately from carry-on baggage and other liquids, gels or pastes at Security screening.
- Passengers may be required to demonstrate that what they are carrying is for genuine purposes, such as a medical/doctor/physician’s note.
Yes, passengers are allowed to bring essential medication and dietary requirements in liquid form of greater than 100ml in volume. We recommend you bring any medication you may need for your trip in your hand luggage in a clear resealable bag. They should be labelled with a prescription or doctor’s letter which may be required to certify it is an essential item.
Additional screening may be required, so please present the items to the Security Officer, and ask for their guidance.
If you have any medical devices, please inform the security officer prior to screening, our body scanners are safe for passengers, including those with medical implants, pacemakers, insulin pumps, stomas or prosthesis.
Our body scanners do not use x-rays, instead, they operate using micro-millimetre waves, which are safe and non-invasive.
If you have any medical devices this will show up on our scanners and will be subjected to further screening, this is the standard procedure with the new scanners.
In some cases, we may conduct hand searches. Please let our security officer know if you need them to be aware of any pain (i.e. surgery) or medical equipment to ensure extra care is taken.
If you feel uncomfortable being searched in public, please request a private search which will be conducted in a separate private area.
If you have a wheelchair, or other medical equipment, this will be subjected to search via, x-ray, hand search, ETD or swabbed by security staff, this is standard procedure.
Yes, there are courtesy telephones located throughout the terminal building which go directly to the Information Centre.
Yes, if the passenger informs the assistance provider and has allowed sufficient time ahead of their boarding time in the airport. Pre-booking will help with allowing time for shopping / restaurants.
Yes, if the passenger informs the assistance provider and has allowed sufficient time ahead of their boarding time in the airport. Pre-booking will help with allowing time for shopping / restaurants.
If you have separately booked a lounge, you can notify your assistance provider on the day. They will bring you to the lounge and collect you from the lounge at the appropriate time to bring you to your gate for boarding. Please allow sufficient time to avail of the lounge.
Yes, you can still buy liquids and other substances covered by the regulations, in containers of any size, after the security screening point and on board European airline flights. Liquids and gels purchased after the security screening point or on board your flight will be packed and sealed for you in a tamper-evident bag as necessary by the shop or cabin personnel.
Sensory Room
The sensory rooms are located after Security; in Terminal 1 near the 200 Gates and Terminal 2 near the 400 Gates.
You can locate them by clicking here or by viewing our interactive map.
To book the Sensory Room, we request you book at least 12hrs in advance.
Please note booking closes at midnight for use on the following day.
The Sensory Room can only be booked by one travelling party at a time.
However, due to space, we recommend no more than 6 people use the room per session.
Dog Assistance
Yes, you can bring your assistance dog through Dublin Airport.
Yes. There is a Pet Relief Room located in the Terminal 2 after Security Screening opposite Butler’s coffee shop.
We do not currently have a facility in Terminal 1. However, the development of such a facility is in production and will be announced as soon as it is in place.
Important Flyer
The Important Flyer Initiative was launched in September 2015 to assist passengers with Autism/ASD. We provide passengers with a lanyard/wristband to wear during their journey through Dublin Airport.
Applications are made via our website. We recommend intending passengers to submit applications 14 days before the date of travel to ensure timely processing and dispatch. Applications received less than 14 days ahead of the travel date will be processed as soon as possible, but receipt of wristbands/lanyards for these applications cannot be guaranteed in time for travel.
If you are requesting an Important Flyer wristband or lanyard, please be advised you must provide us with confirmation that the applicant has a diagnosis of Autism or ASD.
Please click here and fill in the form that is provided at the end of the page. Please note that we require each lanyard request to be entered individually (i.e. one request per person).
HD Sunflower
Yes. All our staff at Dublin Airport are trained to recognise
the sunflower lanyard.
Yes. You can request a Sunflower Lanyard through the PRM assist mobile app which is available to download on the Apple App store and the Google Play store.
Yes, we have 180 audio hearing loops across both terminals.
All passenger areas are accessible by lift (elevator). The location of lifts are marked on directional signage across the terminals. However, if you require assistance locating the nearest lift, please ask a member of staff who can direct you. Dublin Airport complies with Part M of the Building Regulations and aims to enable and support the independent movement of all passengers. If you would like information on mobility assistance, please click here.
For passenger special assistance help and support, please click here.
