Frequently asked questions
Please note, you are able to amend or cancel your own booking by visiting our website and clicking the 'Manage my bookings' button. From here you can amend your arrival or departure time or date, cancel your upcoming booking, and update your personal or vehicle details.
Please note, amendments and cancellations are only possible 24 hours before your booking is due to commence. If your booking is due to commence in less than 24 hours and you booked with us less than 14 days ago, please submit the form below and one of our agents will be back to you as soon as possible.
Please note that customers can arrive up to 4 hours in advance of the selected entry time of their car park booking. The car parks entry barrier will recognise your vehicle and provide access to the designated car park within this 4 hour window.
If your need to arrive more than 4 hours ahead of your pre-booked time you are able to amend or cancel your own booking by visiting our website and clicking the 'Manage my bookings' button.