June 16, 2023 Back to all news

Dublin Airport has published a new guide packed with handy tips for older passengers, which aims to take the stress out of travelling through the airport at this very busy time of the year.

The new easy-to-read guide, which has been developed by Dublin Airport operator daa in association with Age Action, aims to help reduce anxiety for older passengers by providing useful practical information to prepare and guide them through their airport journey.

daa has produced guide, which is free to download from the Dublin Airport website, based on feedback from passengers and its experienced teams on the ground in the airport.

The guide highlights the key steps that older people need to consider while making their way through the airport, with helpful details regarding what to expect at each stage of their journey, and advice on how to prepare in advance of travelling.

The guide includes information such as: getting to the airport; which airlines are based in each terminal; check-in desk locations; how to prepare for security screening; the location of washrooms, shop and restaurant locations; and how to get help from a member of the team when in the airport.

According to Louise Bannon, Director of Marketing at Dublin Airport: "We want to take the stress out of travelling for our older passengers or anyone who feels anxious ahead of their journey. The short, but comprehensive guide, will give reassurance to passengers with a helpful overview of the passenger journey, offering practical travel tips, and contact details for further assistance. It has been thoughtfully designed, in consultation with Age Action, to help anxious or unfamiliar travellers navigate the airport more easily, providing crucial information about facilities, services, and procedures."

“Travel can be an overwhelming experience. By implementing various measures and offering dedicated assistance, our teams strive to make travel easier, more accessible, and less stressful for everyone. Dublin Airport helps passengers with reduced mobility in collaboration with our support service provider OCS. This service includes buggy transportation from the car park or designated meeting points inside the terminals to the departure gate areas. Passengers requiring this assistance should notify their airline in advance, who will coordinate with OCS to make the necessary arrangements.”

To accommodate passengers with non-visible disabilities, Dublin Airport also implements the Important Flyer wristband or lanyard program. These identifiers allow airport employees identify passengers who may require extra assistance due to a non-visible disability such as autism.

Additional information on the Important Flyer programme and application procedures for obtaining a wristband or lanyard can be found on the Dublin Airport website.

Dublin Airport is committed to raising standards and ensuring a positive travel experience for all passengers this summer. The guide for older passengers represents another small step towards achieving this goal. daa is working hard to create a welcoming and inclusive environment where travellers of all ages can embark on their journeys from Dublin Airport with confidence and ease.

The new guide can be downloaded here.

For additional information on travelling with grandchildren and pets, lost luggage/property and mobility and hidden disability assistance, click HERE