Enhance Your Journey
FAQs
Airport Club Frequently Asked Questions
Airport Club is a membership programme for frequent users and business travellers using Dublin Airport. Membership of Airport Club means you can enjoy annual services and benefits which will help you on your way through Dublin Airport.
The benefits are:
- Fast track through security.
- Parking in Express Red, Short Term or Executive Parking.
- Unlimited access to all Dublin Airport (daa) lounges.
- You can also avail of a 10% discount on purchases in The Loop in both Terminals (excluding tobacco, Charlotte Tilbury, Chanel and gift vouchers).
Click here and choose the plan most suited to your needs, proceed to fill in the application form and make the relevant payment.
You will then be posted your membership card which will be available to use as soon as you have received it.
12 Month purchase
- If you have purchased a 12 month membership you will pay the amount posted on the website relevant to the card you have selected.
- When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
- Your membership will expire on the last day of the twelfth month from registration.
- You will then need to renew your membership via the Airport Club website.
6 Month purchase
- If you have purchased a 6 month membership you will pay the amount posted on the website relevant to the card you have selected.
- When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
- Your membership will expire on the last day of the sixth month from registration.
- You will need to renew your membership via the Airport Club web site.
- Terminal 1: From 04.00 to 21.00
- Terminal 2: From 04.00 to 18:00
You can only avail of the 10% discount in The Loop shops.
The other shops are concessionaires and do not offer discounts to Airport Club members.
The food in the 51st & Green Lounge is complimentary. Some meal options have an additional charge and these are clearly marked, which means you pay extra only if you order these items. You can discuss the options with the Lounge staff.
If you refer a friend, family member or colleague who joins Airport Club for 12 months, we’ll pop a voucher for The Loop in the post to you.
- 12 month Red referral €20 voucher
- 12 month Blue or Green referral €35 voucher
- 12 month Silver referral €50 voucher
- 12 month Gold referral €100 voucher
They simply need to enter your Airport Club membership number in the ‘Refer a Friend Membership Number’ box when joining Airport Club and we’ll look after the rest.
If your card is refused you should contact the airport club administrator, by telephone at +353 1 9440 440 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), or by email at airportclub@dublinairport.com.
Please be aware that you can only avail of the 10% discount in the The Loop shops. All other concession shops do not offer this discount.
If you lose or damage your Airport Club card please contact the airport club administrator by telephone at +353 1 9440 440 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), you can also contact us by email at airportclub@dublinairport.com
We will then re-issue you with a new Airport Club card.
Yes, personal information that you provide to us on the Airport Club application form will be processed by Dublin Airport securely and for the sole purpose of operating Airport Club. Dublin Airport may be obliged to disclose your data to third parties who provide services to Dublin Airport in operating Airport Club such as, companies who print Airport Club cards on our behalf. All data is processed securely and no third party provider will retain member information.
Yes. To correct or update any personal data held by Airport Club please contact airportclub@dublinairport.com
You can also make changes to your data when you are renewing your membership.
To unsubscribe from Airport Club please email us at airportclub@dublinairport.com and return your membership card to the following address;
Airport Club –3rd Floor, Cloghran House, Dublin Airport, Ireland.
If you wish to unsubscribe for any reason from membership of Airport Club within 7 working days from the date on which you receive your card, and have not yet started using any of the services available to members of Airport Club, you will receive a full refund.
If however, you wish to unsubscribe and have started using any of the services of Airport Club you will not be entitled to a refund. See terms & conditions for further information.
For Green, Silver and Gold Cards you do not need to pre-book the car park in advance. You just drive up to the barrier of your designated car park where your registration will be scanned and if correct the barrier will lift automatically on entry.
Red and Blue Cards do not include car parking.
- Take the same car of the licence plate details you provided when making the booking.
- Bring your booking confirmation email. You can have this printed or on your phone.
- Drive to your pre-booked car park and stop at the entry barrier.
- The barrier will read your vehicle license plate and once it matches the license plate details you provided when you booked online, the barrier will automatically lift.
- Drive to your designated car park.
- Stop at the entry barrier.
- The system will read your vehicle license plate and once it matches the license plate details provided in your Airport Club registration the barrier will automatically raise.
- Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the grey reader at the barrier.
Please note that vehicle license plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA license plate regulations may not be recognised.
At the car park entry
If, following your arrival at your designated car park entry, the barrier does not rise:
- Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the Grey reader at the barrier.
- Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.
At the car park exit
Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if, following your arrival at the car park exit, the barrier does not rise:
- Please use the white card you were supplied with when you purchased your membership card. Tap this white card at the grey reader which should let you exit.
- Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.
Gold membership provides unlimited annual access to Security Fast Track, unlimited Executive Airport Parking, unlimited access to Dublin Airport lounges, a complimentary journey through Dublin Airport's luxury private Terminal, Platinum Services and a 10% discount in The Loop.
If I am a Gold Card Airport club member, how do I redeem my complimentary Platinum Services journey?
To book your complimentary Platinum Services journey as an Airport Club Gold Member, please contact the following:
T: + 353(0)1 9444895