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FAQs

Your questions answered

Airport Club is a membership programme for frequent users and business travellers using Dublin Airport. Membership of Airport Cub means you can enjoy annual services and benefits which will help you on your way through Dublin Airport.

The benefits are;

Fast track through security

Parking in Express Red, Short Term or Executive Parking

Lounge access in the Dublin Airport Lounges and in the 51st & Green Lounge

You can also avail of a 10% discount on purchases in The Loop in both Terminals (excluding tobacco and gift vouchers).

Click here and choose the plan most suited to your needs, proceed to fill in the application form and make the relevant payment. 

You will then be posted your membership card which will be available to use as soon as you have received it.

12 Month purchase

  • If you have purchased a 12 month membership you will pay the amount posted on the website relevant to the card you have selected.
  • When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
  • Your membership will expire on the last day of the twelfth month from registration.
  • You will then need to renew your membership via the Airport Club website. 

6 Month purchase

  • If you have purchased a 6 month membership you will pay the amount posted on the website relevant to the card you have selected.
  • When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
  • Your membership will expire on the last day of the sixth month from registration.
  • You will need to renew your membership via the Airport Club web site.
Your card is active from the time you receive it in the post and you can start using it then.
Once we have received your application form and payment you will receive your confirmation email within 24 hours. You can expect to receive your Airport Club membership pack within 7 working days.
Present your Airport Club membership card to the security staff at the Fast Track security entrance. Your boarding card will be scanned and then your membership card.
The Fast Track entrance door will be open from 04.00 and will be available up to 20.00 each evening. 
Present your boarding card and Airport Club membership card to The Loop sales assistant when paying for purchases.

You can only avail of the 10% discount in The Loop shops.

The other shops are concessionaires and do not offer discounts to Airport Club members.

As a Gold or Blue member you can avail of the Lounges in Terminals 1 and 2 and the 51st & Green which is located after US Preclearance.
As a Gold or Blue member you should show your Airport Club membership card with your membership number to the receptionist.

You do not have to pay for the food and drinks in the Lounges in Terminals 1 and 2 and in the 51st & Green Lounge just after US Preclearance.

Some meal options have an additional charge and these are clearly marked, which means you pay extra only if you order these items.

The 51st&Green Lounge is located after US Preclearance, just at the end of the US Gates corridor. 

The food in the 51st & Green Lounge is complimentary. Some meal options have an additional charge and these are clearly marked, which means you pay extra only if you order these items. You can discuss the options with the Lounge staff.

If you refer a friend, family member or colleague who joins Airport Club for 12 months, we’ll pop a voucher for The Loop in the post to you.

12 month Red referral €20 voucher

12 month Blue or Green referral €35 voucher

12 month Silver referral €50 voucher

12 month Gold referral €100 voucher

They simply need to enter your Airport Club membership number in the ‘Refer a Friend Membership Number’ box at airportclub.ie and we’ll look after the rest.

To book please contact the following, quoting your 6 digit membership card number and full name:

T: + 353(0)1 8144895

E: platinumservices@dublinairport.com

If your card is refused you should contact the airport club administrator, by telephone at +353 1 814 4898 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), or by email at airportclub@dublinairport.com

Please be aware that you can only avail of the 10% discount in the The Loop shops. All other concession shops do not offer this discount.

Unfortunately, unless you can produce your Airport Club card you will not be able to avail of member benefits and offers.

If you lose or damage your Airport Club card please contact the airport club administrator by telephone at +353 1 814 4898 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), you can also contact us by email at airportclub@dublinairport.com 

We will then re-issue you with a new Airport Club card.

Yes you can use your membership card in both Terminals at Dublin Airport. You must provide your boarding card with your membership card for validation.
The Airport Club card is only valid in Dublin Airport and is not valid in any other airport.
No. Your membership card will only allow you, the member, to avail of the benefits of Airport Club.

No, your Airport Club membership is exclusively for your use only. Should you transfer your card to somebody else your membership will be cancelled immediately.

Yes, personal information that you provide to us on the Airport Club application form will be processed by Dublin Airport securely and for the sole purpose of operating Airport Club. Dublin Airport may be obliged to disclose your data to third parties who provide services to Dublin Airport in operating Airport Club such as, companies who print Airport Club cards on our behalf. All data is processed securely and no third party provider will retain member information.

Yes. To correct or update any personal data held by Airport Club please contact airportclub@dublinairport.com

You can also make changes to your data when you are renewing your membership.

To unsubscribe from Airport Club please email us at airportclub@dublinairport.com and return your membership card to the following address;

Airport Club –3rd Floor, Cloghran House, Dublin Airport, Ireland.

If you wish to unsubscribe for any reason from membership of Airport Club within 7 working days from the date on which you receive your card, and have not yet started using any of the services available to members of Airport Club, you will receive a full refund.

If however, you wish to unsubscribe and have started using any of the services of Airport Club you will not be entitled to a refund. See terms & conditions for further information.

For Green, Silver and Gold Cards you do not need to pre-book the car park in advance. You just drive up to the barrier of your designated car park where your registration will be scanned and if correct the barrier will lift automatically on entry.

Red and Blue Cards do not include car parking.

Please bring the following with you to in order to ensure your online booking is recognised: 

  • Take the same car whose licence plate details you provided when making the booking
  • Bring the same credit or debit card used to make the booking
  • Drive to your pre-booked car park
  • Stop at the entry barrier
  • The system will read your vehicle licence plate and once it matches the licence plate details provided in your online booking the barrier will automatically lift
  • Drive to your designated car park.
  • Stop at the entry barrier.
  • The system will read your vehicle licence plate and once it matches the licence plate details provided in your Airport Club registration the barrier will automatically raise
  • Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the grey reader at the barrier.

Please note that vehicle licence plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA licence plate regulations may not be recognised.

In order to identify your parking membership and validate your parking privileges, the system depends on you using the car with the licence plate details provided when registering for your Airport Club membership. If you attempt to enter the car park with a different car to that provided during the registration process the system will prompt you to insert a credit or laser card or take a ticket. You should notify the Airport Club and car parks team should you intend to use a different car by email on airportclub@dublinairport.com

At the car park entry

  • If, following your arrival at your designated car park entry, the barrier does not rise:
  • Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the Grey reader at the barrier.
  • Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.

At the car park exit

  • Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if, following your arrival at the car park exit, the barrier does not rise:
  • Please use the white card you were supplied with when you purchased your membership card. Tap this white card at the grey reader which should let you exit.
  • Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.
If you wish to change your car on your Airport Club membership or use a different car on one occasion please contact the airport club administrator by telephone at +353 1 814 4898 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), you can also contact us by email at airportclub@dublinairport.com 

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